Job Overview
The Sylvia Hotel is a beloved Vancouver landmark overlooking English Bay, known for its heritage charm, welcoming atmosphere, and exceptional guest service. As one of the city’s most iconic boutique hotels, we pride ourselves on creating memorable experiences for guests from around the world.
We are seeking a Front Desk agent who leads with warmth, professionalism, and a guest‑first mindset. This role is ideal for someone who thrives in a dynamic environment, enjoys mentoring a team, and takes pride in upholding the high standards that define the Sylvia.
About the Role
As the Front Desk Supervisor, you will support the daily operations of the front office, ensuring smooth check‑ins, efficient service, and a welcoming environment for guests and staff alike. You’ll act as a leader on shift, guiding the front desk team, resolving guest concerns, and maintaining the friendly, personalized service the Sylvia is known for.
Key Responsibilities
- Lead by example in delivering warm, attentive, and professional guest service
- Handle guest check‑ins, check‑outs, and reservation inquiries
- Resolve guest concerns with empathy, efficiency, and sound judgment
- Ensure accuracy in billing, cash handling, and daily reports
- Coordinate with housekeeping, maintenance, and management to ensure seamless operations
- Maintain knowledge of room types, rates, promotions, and hotel amenities
- Uphold hotel policies, safety procedures, and service standards
- Assist with scheduling, performance feedback, and operational improvements
Qualifications
- Strong communication and interpersonal skills
- Excellent problem‑solving abilities and a calm, confident presence
- Proficiency with hotel PMS systems
- Ability to multitask in a fast‑paced environment
- Professional appearance and a genuine passion for hospitality
- Flexible availability, including evenings, weekends, and holidays
What We Offer
- Competitive hourly wage
- Supportive, friendly team environment
- Opportunities for growth within the hotel
- Staff discounts and on‑site parking
- The chance to work in one of Vancouver’s most historic and charming hotels
If you’re passionate about hospitality and excited to help shape the guest experience at a Vancouver icon, we’d love to hear from you.
Pay: $24.00-$27.00 per hour
Benefits:
- Dental care
- On-site parking
Location:
- Vancouver, BC V6G 2P6 (required)
Work Location: In person
