Breton Ability is a purpose-driven organization committed to fostering greater inclusion, independence, support, and value for all people living with disabilities in Cape Breton. We are a leader in transformational change by focusing our efforts on helping people with varying abilities achieve their full potential and live a life that is meaningful to them.
We do this through person-directed planning by creating individualized plans for each person we serve and supporting them and their choices through supported decision-making and developing social, personal, vocational, and educational skills that will help them transition into community-based living options and participate actively in their community of choice.
Our staff are passionate advocates for people with disabilities, and we inspire this passion by investing in staff development, wellness, and safety.
We are looking for a Participant Support and Services Coordinator
Position Overview:
The Participant Support and Services Coordinator provides essential administrative and coordination support to ensure the effective and compliant operation of Breton Ability.
This role supports the Supervisors of Participant Support and Services (PSS) through the coordination of audits, data collection, and licensing documentation. The position also plays a key role in operational logistics such as vehicle scheduling, communication, and record management that support a 24/7 care environment for individuals with disabilities.
The successful candidate fosters communication across teams, maintains accurate documentation and databases, and contributes to quality assurance and compliance processes that advance the organization’s mission and standards of care.
Key Responsibilities:
- Administration Coordination - Coordinate daily administrative and office operations to support efficient organizational functioning.
- Licensing Coordination - Coordinate licensing activities, including documentation, renewals, and compliance with regulatory requirements.
- PSS Coordination - Quality Audits, and Compliance, coordinate Personal Support Services and support quality audits to ensure compliance with policies, standards, and legislation.
- Operational Coordination for Service Delivery - Coordinate operational activities to support effective and timely service delivery.
- Participant Records and Data Management - Maintain accurate, confidential participant records and manage data in accordance with privacy and reporting requirements.
Core Knowledge, Skills, and Abilities
- Person-Centered Approach: Commitment to supporting services that uphold dignity, inclusion, and autonomy.
- Coordination & Compliance: Strong ability to manage multiple administrative and licensing functions in a regulated care setting.
- Organization: Excellent prioritization, documentation, and record-keeping skills.
- Communication: Clear, professional, and collaborative communicator across all organizational levels.
- Data & Detail Orientation: Accuracy in data entry, reporting, and maintaining compliance records.
- Adaptability: Flexible and responsive to the dynamic needs of a 24/7 care environment.
- Problem-Solving: Proactive and resourceful in resolving operational and administrative issues.
Interpersonal and Leadership Expectations
- Support collaboration and open communication across administrative and care teams.
- Demonstrate professionalism, confidentiality, and integrity in all tasks.
- Promote a culture of safety, accountability, and continuous improvement.
- Model empathy, respect, and inclusivity in interactions with staff, residents, and community partners.
Qualifications:
- Post-secondary diploma in Office Administration, Health Information Management, or related field.
- Minimum of 3 years of experience in administrative coordination, preferably within healthcare, nonprofit, or human services.
- Experience with licensing coordination, compliance reporting, and/or audit preparation.
- Proficiency with Microsoft Office Suite, and database management systems.
- Knowledge of privacy, documentation, and vehicle safety standards in care environments.
- Valid driver’s licence and access to reliable transportation required.
How to Apply:
Please submit your resume and cover letter to the Human Resources Coordinator via email only at [email protected] by August 3, 2026. Be sure to include "Participant Support and Services Coordinator" in the subject line.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Join us in creating a future of choice, independence, and dignity for all individuals!
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Work Location: In person
