Company Description
At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.
Live boldly. Work with heart. Stay moved.
https://www.rimrockcareers.com/
Job Description
In-room dining is not a convenience, it is a curated, elevated extension of our culinary experience. Leading it requires intention, discretion, and an intuitive understanding of how guests want to feel in their private space.
As In-Room Dining Manager, you’ll oversee an operation that blends restaurant-level food and beverage with quiet precision, emotional intelligence, and impeccable timing. You’ll shape In-Room Dining as a calm, seamless, and indulgent experience, from order taking to delivery, ensuring every interaction feels thoughtful, unrushed, and deeply considered.
Start Date: August 2026
Contract Type: Full-Time, Permanent
What You'll Be Doing:
Operational Excellence
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Lead the day-to-day operation of In-Room Dining, ensuring exceptional quality, consistency, and service standards.
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Oversee daily order flow, timing, and delivery to ensure precise, quiet, and seamless service.
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Maintain service standards that prioritize discretion, privacy, and emotional awareness.
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Ensure compliance with food safety, liquor legislation, health regulations and brand standards
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Partner with Culinary to design menus and offerings that travel well, hold quality, and feel complete in-room.
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Oversee amenity, VIP and special occasion programs, ensuring thoughtful execution and exceptional presentation.
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Ensure wellness-forward, dog-friendly, and privacy-led standards are consistently upheld.
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Manage mini-market / honour-style self-serve concepts on guest floors.
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Respond confidently and professionally to guest feedback, resolving concerns with empathy and urgency.
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Partner closely with Culinary, Stewarding, Front Office, Housekeeping and Guest Services to deliver flawless guest experiences.
Team Leadership & Development
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Inspire, coach and develop a high-performing team through ongoing training, feedback and recognition.
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Foster a culture of calm professionalism, pride, and accountability.
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Lead by example, setting the tone for service pacing, communication, and guest care.
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Manage scheduling, labour productivity and payroll in alignment with business volumes.
Qualifications
What You Bring
- Leadership experience in luxury hospitality, in-room dining, room service, or fine dining operations.
- A strong understanding of service pacing, guest psychology, privacy, and discretion.
- Proven ability to lead teams with calm authority, clarity, and emotional intelligence.
- Operational excellence paired with a genuine passion for guest experience.
- Alberta ProServe certification required
Bonus If You Bring
- Experience with Forbes, LQA, or similar luxury service standards.
- A background in wellness-focused or lifestyle hospitality environments.
- Creative experience with curated amenities, VIP experiences, or personalized guest moments.
- A desire to redefine in-room dining as a modern, elevated experience.
Who You Are
You’re composed, intuitive, and guest-obsessed. You understand that luxury often lives in restraint, timing, and tone. You lead with presence rather than volume, and you’re deeply attuned to how service makes people feel. You thrive in environments that require discretion, adaptability, and emotional intelligence, and you take pride in delivering excellence quietly, consistently, and with care.
Lead with intention. Serve with discretion. Stay moved.
Physical Demands
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Continuous standing and walking for long periods of time.
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Frequent lifting and carrying up to 11lbs (5kg); occasional lifting and carrying up to 22lbs (10kg) including kegs
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Regular use of espresso machines, grinders, ovens, and other small appliances.
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Frequent bending, reaching, and twisting; occasional kneeling or crouching.
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Ability to work in a fast-paced environment with exposure to heat, noise, and cleaning chemicals.
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional Information
Job Perks & Benefits:
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Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
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Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
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Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
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Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
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One complimentary buffet meal per shift in our staff cafeteria.
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Subsidized shared Staff Accommodation.
Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com.
We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met.
At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.
Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.
Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.
Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.
Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.
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