Taylor View Towers is a vibrant seniors’ living community in north-central Red Deer, serving over 300 residents through a person-directed care model rooted in the Eden Alternative philosophy. Our mission is to provide an enriching living experience by delivering compassionate care and fostering meaningful connections.
Summary Statement:
The Hospitality Aide plays a pivotal role in making the dining, social, housekeeping, and recreational experiences within our Community meaningful and purposeful.
Relationships:
Reports to: Food Services Supervisor
Direct Reports: n/a
Internal Contacts: Residents & Family Members, Employee Care Partners
External Contacts: n/a
Key Responsibility Areas
Resident Lifestyle Support:
- Conducts ongoing solicitation, surveys, and measurement of feedback. Implementation of Care Partner suggestions, interactive problem solving, and an annual evaluation
- Assists with daily life within the Community, as needed, such as serving meals, doing light housekeeping in the food service area, assisting Residents, supporting spontaneous activities, and leading Learning Circles
- Provides high-quality services for the Residents that are consistent with the Well-Being Strategies
- Promotes involvement by Residents in meaningful activities
- Collaborates with the Community team to plan and participate in special celebrations and spontaneous events
- Engages in meaningful conversations with Residents and family members
- Collaborates with the team to facilitate the highest level of hospitality service for the Resident
Administration:
- Prepares reports and checklists as required
- Plans, develops, and implements expansion in program services
- Monitors key measurable indicators of daily operations
- Reports and responds to concerns/issues as they relate to services within the Community
Training and Support:
- Acts as a team builder, coach, mentor, active listener, facilitator, teacher, and an important resource to our Community
- Engages all Care Partners in all aspects of hospitality experiences, helping everyone become well-known to one another
- Participates in ongoing educational programs
- Attends and participates in Community Learning Circles, meetings and events
- Maintains appropriate levels of certification (As required)
Health & Safety:
- Understands and participates in the Emergency Management Plan, Infection Control protocol, WHMIS, and Health & Safety Wellness Strategies
- Reports all health, safety or maintenance items as required
- Provides a safe and sanitary environment for all Care Partners and makes every effort to reduce safety hazards, accidents and injuries
- Identifies any health, safety or maintenance issues, and reports/documents as required
Projects and Assignments:
- Performs a variety of other projects and assignments as required
Qualifications:
Education
Grade 12 Diploma or recognized equivalent is required.
Experience
- Experience in hospitality, food service, or recreation is an asset
Certifications:
- Food Safe Certificate is an asset
- WHMIS
Competencies (skills, abilities, knowledge):
Social Human Skills
- Interpersonal Skills
- Customer Service
- Oral / Written Communication – must be able to read, write, and speak fluently in English.
- Teamwork
- Attention to detail and accuracy
Working Conditions:
- The ability to move freely about, lift, or push up to 50 lbs., and frequent stooping, kneeling, reaching, bending, and standing.
- Work in stressful and potentially emotionally charged situations.
- There is a potential for injury and exposure to blood, bodily fluids, and communicable diseases.
Job Profile: Full-Time
Why join our community?
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Competitive compensation package
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Opportunity for personal and professional growth
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We provide an approach to care that supports the WHOLE person, that upholds their right to a life full of purpose, connection, empowerment, and possibility. *Read more about our philosophy https://www.edenalt.org/
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Life, Health & Dental benefits along with Health Spending Account, RRSP program with employer maximum % matching.
This position is expected to demonstrate commitment to Taylor View Towers Values.
