Position Summary:
John Bear Auto Group is looking for a customer-focused, driven Service Appointment Coordinator to join our St Catharines dealership. In this role, you will be responsible for generating appointments for our Service Department. The successful candidate should be outgoing, reliable, have strong communication skills and enjoy working with customers over the phone.
Pay: $18.00 per hour plus bonus
Hours: Monday to Friday 8am-5pm
Responsibilities:
Contact customers to generate service appointments
Manage and schedule appointments
Provide exceptional customer service when dealing with customers
Ensure customers understand their vehicles’ maintenance needs, how we can help meet those needs, and the benefits of ensuring scheduled services are performed on time and by qualified professionals
Perform outbound call campaigns as required
Keep customer information updated in our systems (Dealermine)
Continue to update job knowledge by participating in educational opportunities and reading manufacturers' publications
Maintain a thorough knowledge of vehicle maintenance schedules and requirements
Stay up to date on dealer and dealership promotions
Handle customer complaints immediately
Other duties as assigned
Qualifications:
Experience in a customer service role
Excellent telephone communication skills
Understanding of Service Department operations
Dealer related systems experience would be considered an asset (Dealermine, PBS)
Highly effective communication (verbal and written) and interpersonal skills in order to work with customers and colleagues
What We Offer:
A full and comprehensive benefits package
Employee Vehicle Purchase program
A solid foundation of customers from over 40 years of business
A leadership team that trains and mentors its staff to ensure success for new team members
Opportunity for advancement
Employee Assistance Program
If you require any sort of accommodation at any time during the recruitment process, please let us know.
While we appreciate all applications received, only those selected for an interview will be contacted.
About Us:
At John Bear Auto Group, our dedication to excellence and quality service begins with our people. As a top dealership, we pride ourselves on attracting and retaining top talent who bring drive, skill and commitment to the delivery of outstanding customer service.
Founded in Hamilton in 1979 by John Bear, the group now has three dealerships in Southwest Ontario and sells GMC, Chevrolet, Buick and Cadillac vehicles in St. Catharines, Hamilton, New Hamburg, as well as the surrounding Niagara and Kitchener-Waterloo regions.
John Bear is a family-owned business and we pride ourselves on treating our customers like family. Our successful business is built on repeat customers, and our goal has always been to cultivate a trusting relationship focused exclusively on creating value for our customers. We offer great deals, friendly service and a helping hand when it comes time to selling and servicing new and used vehicles.
