Zender Ford has an immediate full time opening for a Junior Service Advisor supporting our Fleet Desk;
We are looking for a High Energy, Customer-Focused individual who:
- must have at least three years Customer Service Experience
- has extensive knowledge and understanding of vehicles, maintenance and repair; is able to clearly explain to customers of all knowledge levels what is going on with their vehicle
- is punctual, with strong time management skills
- has excellent interpersonal skills with an engaging, polished, and positive professional attitude. Works at building strong relationships with customers and fellow team members
- provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.is self-motivated and driven to succeed
- has strong verbal and written communication skills, ensuring work orders have complete and accurate information documented.
- ability to work independently while contributing to the team
- is able to maintain organization while working on multiple requests and work orders.
- has proven ability to exceed customer expectations
- computer savvy
- has ability to prioritize multiple communication channels, including phones, email and instant messaging.
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a valid driver’s licence with a clean driver’s abstract
- PBS V10 experience or Ford experience will each be considered an assets
We offer:
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Competitive compensation.
- Comprehensive Employee benefits, including Health and Dental, Life Insurance (Accidental Death and Dismemberment), short-term disability, long term disability, and an employee assistance program
- Pension Plan after 6 months
- A dynamic and fast-paced work environment, with a great team to work with
- Monday to Saturday Operation,
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Currently closed General Holidays and Long Weekends
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Monthly Team Lunch
- Van Houtte Coffee and Hot Beverage
- Café on site
Applicants must hold a valid driver’s licence and be focused on Customer Service. Applicants who have the skills and experience we are looking for are invited to please submit your resume with a cover letter referencing your relevant experience.
Zender Ford is committed to creating a diverse workforce and an inclusive culture, as an equal opportunity employer we encourage applications from all qualified individuals. We appreciate all candidates taking the time to apply, however, only candidate shortlisted will be contacted. In respect of the Service Managers time, no phone calls or drop-ins please.
