Customer Focused, Customer Success Representative
DORE Property Management is currently seeking a detailed orientated, customer focused, Customer Success Representative to join our dynamic team. The ideal candidate will have experience managing and dispatching work orders to a team of professional contractors. You must be a team player that can demonstrate strong customer service skills while working in a fast-paced environment. “It’s all in the details” must be your motto to ensure world class service is given each and every time. This role is very administrative.
Previous experience in property management maintenance/general contracting is an asset but not required. Please note this is a contractor/consultant role (self employed).
- Bilingual (French/English) is an asset but not required
- Ability to manage full-service cycle required (incoming request, dispatch, update clients, follow ups, closing updates, requesting feedback)
- Strong communication skills are a must; this roll is shared between three people who must be able to communicate effectively with each other
- Full time position working every 4th weekend with Thursday & Friday off prior
- Ability to work unsupervised is a strong asset
- High volume of email correspondence and data entry are a major component of this role
- The ability to multi-task and adapt to change is a must
- Strong understanding of home maintenance and renovation work
- Ability to project manage small renovation requests
We thank all those interested in the role with Dore Property Management, however only those selected for interview will be contacted.
Job Types: Full-time, Freelance
Pay: $49,000.00-$55,000.00 per year
Ability to commute/relocate:
- Orleans, ON K1C 6E7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you currently have a laptop and cell phone with Data plan?
Experience:
- Customer service: 3 years (required)
- Data entry: 2 years (required)
Language:
Work Location: In person
