Job Title: Website & E‑Commerce Coordinator (WordPress / Email Marketing)
Location: Rock Bay vicinity, Victoria, BC
Job Type: Full-time (5–6 days per week)
Salary: $32,000 – $52,000 per year (based on experience)
About the Role
We are looking for a hands‑on Website & E‑Commerce Coordinator to manage our WordPress‑based website, online orders, and email newsletters. This is a full‑time, on‑site role in the Rock Bay area of Victoria, BC. You’ll handle everything from filling web orders and managing back stock to updating products, banners, promotions, and sending effective email campaigns that actually land in inboxes.
Key Responsibilities
- Order processing & fulfillment
- Process and fulfill all online orders accurately and on time.
- Coordinate packing, shipping, and any local pickup as needed.
- Inventory & back stock management
- Update stock levels on the website and monitor low inventory.
- Help manage back stock and coordinate ordering with management/suppliers.
- Website management (WordPress / WooCommerce)
- Add, edit, and remove products: pricing, descriptions, photos, categories, tags.
- Create and update homepage banners, sliders, and graphics for current promotions.
- Set up and manage sales, coupons, and promotional campaigns.
- Keep navigation, categories, and search filters organized and user‑friendly.
- Flag and help resolve issues such as broken links, display problems, or slow pages.
- Email newsletters & list management
- Plan, build, and send regular email newsletters to our mailing list.
- Segment lists where appropriate and follow best practices to maximize deliverability and open rates.
- Write clear, engaging subject lines and content that reduce the chance of ending up in spam/junk folders.
- Monitor campaign performance (opens, clicks, unsubscribes) and suggest improvements.
- Customer support & coordination
- Handle basic customer inquiries about online orders, product information, and stock status.
- Coordinate with management on upcoming promotions, featured products, and seasonal campaigns.
Required Skills & Experience
- Strong, practical experience with WordPress, ideally with WooCommerce or similar e‑commerce plugins.
- Demonstrated ability to:
- Add / delete products and manage product data.
- Configure categories, tags, and on‑site promotions.
- Update banners and other visual content on the site.
- Experience sending email newsletters using a platform such as Mailchimp, SendGrid, Constant Contact, or similar.
- Understanding of basic email deliverability best practices (list hygiene, avoiding spammy formatting/keywords, proper use of images/links, etc.).
- Strong attention to detail with product information, pricing, and inventory.
- Good organizational skills and the ability to manage multiple tasks in a busy environment.
- Reliable, self‑motivated, and comfortable working independently once trained.
Nice to Have (Wishlist)
- Basic image editing skills (cropping, resizing, simple graphics for web and email).
- Familiarity with SEO fundamentals for product pages and blog posts.
- Prior experience in retail, warehousing, or order fulfillment.
- Experience analyzing email performance metrics and A/B testing subject lines or content.
Schedule & Compensation
- Full‑time, 5–6 days per week.
- On‑site in the Rock Bay area of Victoria, BC.
- Salary range: $32,000 – $52,000 per year, depending on skills and experience
Pay: $35,700.00-$52,000.00 per year
Benefits:
Work Location: In person
