The Practice | Toronto
A role at the centre of something meaningful
The Practice is a space where wellness, community, and daily ritual come together. Our café and retail store are the heartbeat of that experience, the place where people land, connect, and return to. We are looking for a Retail & Café Manager who will take full ownership of this environment. You will be on the floor, leading, training, and ensuring that every detail reflects the standard and energy of The Practice.
Why The Practice
Be part of building something elevated, intentional, and new
Work in a space that blends business, wellness, and creativity
Join a collaborative, supportive, and high performing team
Be close to the vision and directly shape the daily experience
Grow within a brand that values both excellence and humanity
The Role
This is a hands on leadership role responsible for overseeing all café and retail operations across a seven day per week schedule. You will lead the team, manage systems, and ensure that both spaces run seamlessly, from inventory and staffing to customer experience and presentation.
Key Responsibilities
Oversee all café and retail store operations including scheduling, inventory management, merchandising, product curation, and daily customer experience
Implement and maintain operational systems including opening and closing checklists, inventory controls, and system updates
Ensure smooth day to day flow across both spaces
Work actively on the floor as a Retail Experience Guide
Lead by example in customer interactions and service standards
Maintain a constant presence to support staff and uphold the experience
Manage and schedule, retail and café staff
Support hiring, onboarding, and training of all café and retail team members
Create a strong, accountable, and positive team culture
Manage relationships with retail product suppliers and café vendors
Ensure merchandising standards are consistently upheld
Maintain a retail floor that reflects The Practice’s aesthetic, philosophy, and attention to detail
Track retail and café sales performance
Report regularly to the Chief of Staff & Operations
Identify opportunities to improve sales, efficiency, and customer experience
Oversee licenses, approvals, and all retail related audits and compliance requirements
Ensure all operations meet regulatory and internal standards
Support team in handling customer needs, feedback, and challenges
Leadership Expectations
You are hands on, detail oriented, and highly accountable
You take ownership and act without waiting to be told
You are comfortable being present on the floor daily
You balance structure with intuition and care
You lead with clarity, consistency, and energy
Who You Are
Experienced in retail, café, or hospitality management
Strong operational thinker with excellent organizational skills
Natural leader who can manage and motivate a team
Detail focused with a high standard for execution
Comfortable in a fast paced, multi responsibility environment
Aligned with the values and vision of The Practice
Compensation Range
$52,000 - $58,000
How to Apply
If this role speaks to you, we would love to hear from you.
Please send:
Your resume
A short cover letter
A list of 3 favourite books, podcasts, or thought leaders and why
A short video sharing why you feel you are the right fit and how you would approach leading the retail and café experience at The Practice
[email protected]
