About Us
The Narrow Group is a local Vancouver company that operates bars, restaurants, artist studio buildings, events, and community spaces, including Key Party, Slim's BBQ, Monarch Burger, Taco Kat, and Narrow Lounge.
We create spaces for weirdos to work, play, eat, drink, and socialize.
We believe cities are better when they're interesting, inclusive, entrepreneurial, and a little unconventional. We're not interested in building generic businesses. We build places with personality, support people with ideas, and create experiences that bring communities together.
We're ambitious about the future and are always looking for opportunities to grow, evolve, and create new spaces for the communities we serve.
If you're excited about people, hospitality, culture, and helping build something bigger than a single venue, you'll fit right in here.
The Opportunity
The General Manager is responsible for leading day-to-day operations across multiple hospitality businesses while developing managers, supporting staff, maintaining standards, and driving business performance.
This role is highly visible and people-focused. You'll spend the majority of your time in our venues rather than behind a desk, building relationships, coaching leaders, and ensuring our teams have the support and accountability they need to succeed.
We're looking for someone who genuinely loves hospitality, enjoys working evenings and weekends alongside their teams, and is excited about helping grow the business.
Key Responsibilities
Leadership & Culture
- Serve as a visible, approachable leader across all locations.
- Build strong relationships with staff at all levels.
- Coach, mentor, and develop managers and future leaders.
- Lead performance management, recognition, accountability, and disciplinary conversations.
- Foster a culture of teamwork, ownership, hospitality, and continuous improvement.
- Create opportunities for staff engagement through team-building activities, contests, incentives, staff events, and recognition programs.
- Help build an environment where people enjoy coming to work and feel connected to the team.
Operations Management
- Oversee day-to-day operations across multiple hospitality concepts.
- Own inventory accuracy and COGs systems
- Coordinate FOH and BOH scheduling, labour planning, and staffing across multiple concepts with shared team members.
- Ensure consistent execution of service, operational, safety, and hospitality standards.
- Conduct regular location visits and operational audits.
- Support managers in problem-solving, decision-making, and leadership development.
- Coordinate operational rollouts, menu launches, and company initiatives.
- Ensure policies, procedures, and standards are consistently followed.
Hiring, Training & Development
- Lead recruitment, interviewing, hiring, and onboarding efforts.
- Develop training systems and support ongoing staff development.
- Build leadership capacity within the management team.
- Ensure clear expectations, accountability, and opportunities for growth.
Business Performance
- Monitor labour, sales, COGs and operational performance metrics.
- Review financial reporting and key performance indicators to identify opportunities and challenges.
- Use business data to make informed operational decisions.
- Ensure managers understand and take ownership of the metrics that drive business performance.
Facilities & Maintenance
- Identify maintenance needs and operational risks across all locations.
- Ensure buildings, equipment, and guest-facing spaces are maintained to a high standard.
- Respond to operational emergencies and equipment issues as required.
Cross-Department Coordination
- Work closely with ownership, department leaders, and Idea Partners to maintain consistency, quality control, and alignment across the organization for excellence.
- Coordinate the operational execution of promotions, events, and marketing initiatives.
- Act as a bridge between departments to ensure projects are implemented successfully and efficiently.
Growth & Expansion
- Help build systems and processes that support future growth.
- Participate in planning and executing new venue openings.
- Identify opportunities to improve efficiency, scalability, and guest experience.
- Contribute to the long-term success and growth of the organization.
Who You Are
- An experienced hospitality leader with a passion for people and operations.
- A natural relationship builder who earns trust and respect from teams.
- Comfortable leading through accountability while maintaining strong working relationships.
- Highly organized and able to manage multiple priorities.
- Confident in making decisions in fast-paced environments.
- Excited by growth, change, and new opportunities.
- Motivated by developing people and building strong teams.
- Someone who prefers being on the floor and in the business rather than behind a computer.
Requirements
- 5+ years of leadership experience in hospitality, restaurants, bars, or multi-unit operations.
- Experience managing managers and large teams.
- Strong hiring, training, coaching, and performance management experience.
- Excellent communication and relationship-building skills.
- Demonstrated ability to improve operational performance and team culture.
- Experience opening new locations is considered a strong asset.
Schedule Expectations
This role will be approximately 40 hours a week, however, how those hours are spent may vary. Hospitality happens when our guests are here, and we believe leadership should be present during key operating hours.
This role requires flexibility to work evenings, weekends, and special events. The successful candidate will regularly spend time in our venues during peak periods, supporting teams, maintaining standards, and staying connected to the realities of the business.
Why This Role Is Different
We're not looking for someone to sit in an office building spreadsheets.
We're looking for someone who wants to build teams, develop leaders, create culture, maintain high standards, and help grow a collection of businesses that people are proud to be part of.
If you're excited by hospitality, leadership, and the opportunity to help shape future growth, we'd love to hear from you.
Perks of Working with Us
- Extended health and dental benefits
- Staff discounts at our restaurant locations
- Monthly phone allowance
- Opportunity to grow alongside the company
- Reimbursement for work-related travel between buildings
Above all, we are committed to fostering an inclusive, welcoming workplace and artist community. We value diverse perspectives and encourage applications from individuals of all backgrounds and identities.
If you are interested in this role but aren't sure you meet all the requirements, we’d still love to hear from you.
Job Type: Full-time
Pay: $75,000.00-$98,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Store discount
Application question(s):
- What are you salary expectations for this position?
- How many years of experience do you have in the hospitality industry?
- How many locations have you previously managed at one time (if any)?
- How many employees have you previously managed at one time (if any)?
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
