In search of: service-oriented folks with heaps of patience. Sound like you? Keep reading!
But before you continue, you should know there are two non-negotiables to be considered for the job:
- This is a fully in-office role located in Halifax.
- You must be available for the entire contract (August 13–September 13), with rotating shifts scheduled between 8:00 AM and 11:00 PM, including weekends.
If you can’t work on-site, or don’t have fully open working availability during these dates and hours, this opportunity won’t be a good fit. If you can work on-site and have open availability, keep reading!
Our client is a major sports organization, and in this temporary role, you’ll assist tennis fans, event staff, and VIPs with ticketing, parking, and issue resolution through phone and email support to ensure a smooth and enjoyable event experience.
To be happy in this role, you’re someone who enjoys turning an upset customer into a happy one; you have a track record of problem solving, and clear communication skills to ensure your customer receives what they need. Things change quickly from day-to-day in this role, so you thrive in a fast-paced environment, unfazed by the unknown and able to use your resources with ease.
If that sounds like a match, apply today!
Here’s the Deal:
- This is a full time, temporary position starting August 13th with an end date of September 13th.
- Hourly rate of pay is $18.50/hour
- This position involves a rotational schedule of 30 to 45 hours per week. Our program is open from 8:00am to 11:00pm and operational 7 days a week, including holidays. To be considered, you must have full time working availability within those hours. Your weekly schedule will rotate through the hours of operations, including regular evening and weekend shifts. If you’re looking for a typical 9-5 type job, this will not be the right match for you.
- To be considered, you need to be available and committed working on-site for the entire duration of the contract.
- Full-time training is provided on-site from August 13 - August 19.
- NOC code 64409
What We Offer:
- Free employee & family assistance program for legal, financial, and health support
- Dedicated virtual health program.
- Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.
What You’ll Do:
- Help tennis spectators and guests make ticket purchases, find venues, and solve/ escalated issues via inbound phone and email in English.
- Be an ambassador for the organization’s brand and the sport of tennis, delivering a consistently positive experience for customers by demonstrating empathy and urgency.
- Take ownership of each inquiry you handle. One-touch resolution is the goal.
- Find opportunities for tennis members to add value to their experience.
What You’ll Likely Have:
- Well-developed customer service skills with the ability to quickly establish a positive connection and manage expectations.
- Effective communication skills. You’ll need to be clear, empathetic, and helpful even if your customer is upset or frustrated.
- The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
- Demonstrated aptitude for minor tech troubleshooting – if you know how to clear cache and cookies, you’re good.
- Passion for racket sports as a fan or a player is an asset – if you struggle to understand the passion people have for their favorite game, this is probably not the right fit for you!
We are committed to fostering an inclusive, respectful workplace where all employees feel a strong sense of belonging. We value diverse perspectives and strive to create an environment where everyone can thrive. We encourage applications from candidates who share these values.
