The Automotive Service Advisor is the primary point of contact between customers and the service department. This role is responsible for delivering an exceptional customer experience, accurately identifying vehicle concerns, recommending necessary maintenance and repairs, and ensuring timely follow-up throughout the service process. The Service Advisor plays a critical role in customer retention, CSI performance, and overall dealership profitability.
Greet customers promptly and professionally upon arrival
Listen carefully to customer concerns and accurately document vehicle issues
Open and manage repair orders in accordance with dealership procedures
Provide clear explanations of recommended maintenance and repairs
Prepare estimates and obtain proper customer authorization
Communicate effectively with technicians regarding diagnostics and repair timelines
Keep customers informed of repair status, additional findings, and completion times
Ensure all work is completed as promised and vehicle delivery exceeds expectations
Review completed repairs with customers at vehicle pick-up
Handle customer concerns or complaints with professionalism and urgency
Maintain high CSI (Customer Satisfaction Index) scores
Follow up with customers after service visits to ensure satisfaction
Promote maintenance packages and recommended services ethically and confidently
Maintain organized, accurate documentation and service records
Previous automotive service advising experience preferred
Strong knowledge of automotive systems and maintenance schedules
Excellent communication and customer service skills
Ability to multi-task in a fast-paced environment
Strong sales and closing skills
Proficient in dealership management systems (DMS)
Valid driver’s license with clean driving record
Customer-focused mindset
Strong attention to detail
Conflict resolution abilities
Time management and organizational skills
Team-oriented attitude
Professional appearance and demeanor
Achieve or exceed individual sales and gross profit targets
Maintain high CSI scores (5 = Pass, 4 = Fail standard in most OEM surveys)
Ensure repair orders are accurate and properly documented
Maintain strong follow-through on commitments
Fast-paced dealership service department
Standing and walking for extended periods
Occasional vehicle operation
Uncapped earning potential you control your income
Ongoing training, coaching, and development
Supportive leadership in a family owned & operated environment
A fast-paced, fun, and winning culture
Health Benefits after 6 months
RRSP Matching after 1 year
If you’re ready to work hard, have fun, and be part of a dealership that truly cares about its people this is your shot. Apply today.
Please note: This job posting is to fill an existing vacancy and will be using AI to screen applicants.
