Job Summary
We are seeking a dynamic and experienced Head Server/Assistant Manager to join our hospitality team. This role combines leadership with exceptional guest service, overseeing daily restaurant operations, managing staff, and ensuring a memorable dining experience. The ideal candidate will possess strong food service knowledge, excellent communication skills, and a passion for hospitality. This position offers an opportunity to grow within a vibrant food industry environment while maintaining high standards of food safety and sanitation.
Responsibilities
- Lead and supervise the serving to ensure efficient and courteous service.
- Assist in training new team members on POS systems such as Micros POS, food handling, and sanitation protocols.
- Manage guest relations by providing exceptional customer service and addressing any concerns promptly.
- Oversee food preparation and presentation to ensure quality standards are met.
- Handle cashiering duties including cash handling, basic math calculations, and upselling menu items.
- Ensure compliance with food safety regulations and sanitation standards throughout the restaurant.
- Support kitchen operations by coordinating with culinary staff for timely food delivery and guest satisfaction.
- Maintain a clean, organized work environment and ensure all health codes are adhered to.
- Assist in inventory management and ordering supplies as needed.
- Uphold restaurant policies and procedures, including guest services excellence and hospitality standards.
Qualifications
- Proven experience in food service or restaurant operations, preferably in a supervisory or leadership role.
- Strong knowledge of POS systems, especially Micros POS, cash handling, and basic math skills.
- Excellent time management skills with the ability to multitask effectively during busy periods.
- Demonstrated customer service skills with a friendly, professional demeanor.
- Knowledge of food safety practices, sanitation standards, and food handling procedures.
- Experience in food preparation, serving, and hospitality environments is highly desirable.
- Ability to lead by example, motivate team members, and manage guest interactions professionally.
- Prior experience with upselling techniques to enhance sales opportunities is a plus.
This role is ideal for motivated individuals passionate about the food industry who want to contribute to a positive guest experience while advancing their leadership skills within a thriving restaurant setting.
Pay: $16.00-$20.00 per hour
Work Location: In person
