Now Hiring: Reservations Agent
Department: Reservations
Harrison Hot Springs Resort & Spa
$18.76 - $25.01 per hour
Looking for more than just a job? At Harrison Hot Springs Resort & Spa, work meets adventure,
relaxation, and opportunity. From our hot spring pools and spa to restaurants, golf, and
lakeside activities, this is where careers grow, and work-life balance happens. Join our team
and help us create unforgettable guest experiences in one of the most beautiful parts of the
Fraser Valley.
About the Role
This position contributes to the profit of the hotel by maximizing occupancies, up selling, and
providing excellent customer service both while working at the Guest Services Desk or In House
Call Centre. This position is critical to the image of the hotel and contributes to the hotel's
success with exceptional service.
What You’ll Do
- Understand each room type and amenities in each room type.
- Understand all hotel facilities and can describe them to guests.
- Respond to guests directly when working at the guest services desk (an extension of
reservations – when scheduled) in the lobby, telephone, mail, and email inquiries.
- Sell the hotel and its facilities, up selling wherever possible.
- Enter all individual and group reservations into the computer accurately and completely.
- Follow guarantee and deposit procedures.
- Respond to internal requests, email requests and fax requests in a timely, professional,
and accurate manner.
- Follow established third-party credit card authorization procedures.
- File correspondence and computer reports.
- Ensure guest history files are accurate and up to date.
- Other job-related duties may be assigned.
What We’re Looking For
- Front desk, reservations, concierge, or sales training from a recognized
hospitality/tourism school is preferred.
