The successful candidate will be responsible for the following:
- Uphold our company standards of: Cleanliness, Quality & Service
- Provide friendly and helpful customer service at all times
- Confidently take customer orders, paying attention to all details
- Reply to queries, in a timely manner: by email, phone, text message, Facebook, Instagram
- Invoice customers, and follow up on outstanding payments
- Communicate with decorators, to ensure customers receive accurate quotes
- Manage incoming online orders
- Manage voicemails
- Help to come up with ideas for merchandise, promotions, etc.
- Create social media campaigns to drive awareness
- Help when required, serving customers, using the p.o.s. system, and handling cash
Potential candidates will have the following skills/experience:
- Customer service experience
- Excellent time management
- Attention to detail
- Able to multitask
- Works well under pressure
- Good organizational skills
- Good communication skills
- Good social media skills
- Works well as part of a team
- Must be available evenings & weekends
- Culinary education and/or decorating experience is an asset
- Previous sales experience is an asset
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