The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Audi Ottawa location on Montreal Road and become a member of one of Canada’s Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market.
Come join our Audi Ottawa Service team as our Service Advisor.
Responsibilities include and are not limited to:
Customer Interaction & Communication
Greet customers, listen to vehicle concerns and ask clarifying questions to support accurate problem identification.
Maintain timely communication with customers regarding vehicle status and repair progress.
Upon repair completion, notify customers, review work performed, and ensure all questions are answered clearly.
Contact customers to schedule preventative maintenance, inspections, or follow‑up appointments.
Service Intake & Documentation
Take a pre‑service video of the customer’s vehicle before it enters the service area.
Identify and research vehicle maintenance history, recalls, warranty coverage, and required updates.
Prepare accurate written work orders outlining customer concerns and recommended services.
Track all open repair orders and maintain up‑to‑date status information for each vehicle.
Coordination & Workflow Management
Serve as the liaison between customers, technicians, parts personnel, and manufacturers to ensure clear communication.
Verify that all required post‑maintenance checks are completed prior to vehicle delivery.
Review and enter technician labor times, conduct road tests when required, and close work orders upon completion.
Sales & Service Recommendations
Present service quotes, explain required or recommended work, and provide informed maintenance recommendations.
Actively promote and sell preventative maintenance services in alignment with manufacturer guidelines.
Follow up on special‑order parts and confirm necessary appointments with customers.
Parts & Inventory Collaboration
Coordinate with parts inventory personnel to confirm parts availability and reduce vehicle downtime.
Ensure all special‑order parts are tracked, received, and scheduled appropriately before customer departure.
Qualifications
2+ years of experience in a service advisor or customer service role within the automotive industry
Familiarity with dealership management systems (e.x., CDK, 180) is an asset
Excellent time management and multitasking skills
Strong attention to detail and accuracy in documentation
Valid drivers license and clean drivers abstract
Benefits
Insurance that covers health, dental and medical. Benefits start 3 months after your first day.
Disability insurance
Employee assistance program for you and your family
Free on-site employee parking
Career growth opportunities
Employee discounts on products and services
Vacancy status: This position is for an existing vacancy, and applications are being accepted for immediate hire.
Job type - Full time 7am-4pm. Hourly Pay + Bonus
Location 458 Montreal Road
If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you! Apply today and ignite your career with us! Please feel free to reach out to our Corporate Recruiter, Eira Rodriguez at [email protected] for any further questions and details.
