Account Manager & Project Manager - West Digital
West Digital is a Montreal-based web development and digital marketing agency. We work with clients across e-commerce, health, and professional services — building websites, running ads, and managing ongoing digital operations. We're a small, tight team, and we move fast.
We're looking for someone to sit between our clients and our internal team. You'll own the day-to-day: client updates, project tracking, coordinating with developers and designers, monitoring paid media performance, and keeping everything moving.
What you'll do
You'll be the main point of contact for client accounts. That means sending weekly updates, answering questions, flagging issues before they become problems, and keeping clients feeling taken care of.
- On the project side, you'll live in our project management tool. Tasks get created, assigned, and tracked. You'll run internal check-ins with developers and designers, push projects forward, and conduct QA on deliverables before anything goes to a client. When requests fall outside of project scope, you'll flag them and communicate the impact clearly.
- Paid media is part of the role. You'll monitor performance across Google Ads and Meta, pull reports, ask the right questions, and translate results into clear client-facing updates. You don't need to be a specialist, but you need to know what good looks like.
- On the email marketing side, the platform you'll need to be comfortable with is Klaviyo — flows, campaigns, segmentation, and optimization are things you'll touch depending on the account.
- We work with AI tools daily. Comfort with LLMs, an AI-first mindset, and the ability to adapt as these tools evolve are things we look for. You should understand what AI can do, where it falls short, and how to apply it practically to get work done faster and better.
This job is perfect for someone who is reliable, organized, and curious by nature. Someone who is comfortable with technology, open to learning, and not afraid to challenge the way things are done. If you thrive in a fast-paced environment, take ownership of your work, and genuinely enjoy being the person who keeps everything on track — this role is for you.
What we're looking for
- 2-3 years in an agency, account management, project management, or digital marketing role
- Comfortable talking to clients and equally comfortable inside a project management tool
- Working knowledge of Google Ads and Meta Ads — enough to read performance and have an informed conversation
- Experience with Klaviyo
- Fluent in English; French is an asset
- Based in Montreal (West Island), available to work in-office
To apply
Please include your resume and a short note on what draws you to this role.
Application question(s):
- Have you managed client accounts before? If yes, briefly describe the context, industry, and what your day-to-day involvement looked like.
- Which project management tools have you used? Describe how you used them - were you just tracking tasks, or were you building workflows, assigning work, and managing full projects end to end?
- Which web platforms have you worked with (Shopify, Webflow, WordPress, or other)? For each one, describe your level of involvement and what you actually did.
- How comfortable are you working alongside developers or with code? Describe your experience, even if it's basic familiarity.
- What is your experience with Google Ads and/or Meta Ads? Specify which platform(s), your level (no experience, familiar, hands-on, or managed independently), and briefly describe what you did.
- Have you worked with Klaviyo? If yes, describe what you worked on and your level of involvement.
- What is your salary range expectation? (annual, CAD)
- How do you use AI tools like Claude, ChatGPT, or similar in your work? Describe how often and for what.
- This role is in-office in the West Island (DDO) of Montreal. Confirm that you are aware
Work Location: In person
