We are:
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.
Stronger together!
The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.
The value for our clients and our people:
For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.
You are:
A highly motivated NOC Analyst to join our Network Operations Center (NOC) team. The successful candidate will be responsible for monitoring, troubleshooting, and supporting enterprise network infrastructure, ensuring high availability and performance of corporate and operational networks. This role serves as the first line of support (L1), managing incidents, responding to alerts, and collaborating with internal teams, vendors, and field services to restore network services efficiently.
Key Responsibilities:
Understanding cloud and network best practices combined with guiding principles
Understanding the impact of network incidents to operations and organization
Have the required skills to execute the deployment of Cloud Platforms and Data Networks
Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
Understands the strategic direction set by senior management as it relates to team goals.
Uses considerable judgment to determine solution and seeks guidance on complex problems.
Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
Determines methods and procedures on new assignments with guidance. Decisions often impact the team in which they reside.
Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
Provide Level 1 support for network-related incidents and service requests across all priorities
Manage and update tickets using ITSM tools
Coordinate with Field teams, Vendors, Internal network/security teams
Ensure all assigned tickets are actioned promptly and within SLA guidelines
Document detailed updates, troubleshooting steps, and next actions in tickets
Escalate complex or critical issues to L2/L3 teams with proper handover
Monitor network infrastructure using tools such as Orion and NetScout
Track: Network availability (nodes, links, circuits)
Performance metrics (CPU, memory, bandwidth utilization)
Respond to alerts proactively to minimize downtime and service impact
Respond to inbound calls and emails for network-related incidents
Follow standardized call handling procedures for all interactions
Coordinate with vendors and internal teams for issue resolution
Ensure minimal call abandonment and timely response to escalations
Monitor and action: Unassigned incident queues, NOC/shared mailboxes, Track planned outages, maintenance notifications, and vendor communications
Send service notifications and awareness updates to stakeholders as required
Perform initial troubleshooting of network issues including connectivity failures, device/node outages, performance degradation, and identify recurring issues and escalate appropriately
Follow up on vendor actions and ensure timely resolution
This role requires in-office attendance.
Basic Qualifications:
Minimum 2 years of experience working in network monitoring and management
Hands-on router/switch/firewall management
Certification in network technologies such as CCNA
Preferred Qualifications:
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here:
Role Location Hourly Salary Range
British Columbia/Ontario $22.86 to $46.90
