WHO ARE WE?
At GRETA, our culture is fun, but we are still serious about what we do. Our vision is to
be recognized as a unique bar serving high quality and unique Street Food. Our
mission is to provide the highest level of hospitality through a valued team delivering
excellent products, facility, and service. We want to provide a place where everyone
feels comfortable letting loose and having fun.
POSITION OVERVIEW
As Head Security Host, you create the first and last impression our guests have of our
business. Your role in creating a safe, comfortable and memorable experience is critical
to our success.
Our Security Hosts ensure that in addition to a safe experience for guests and staff,
they are enhancing every guest’s visit by building rapport and acting as an ambassador
for our brand and business. Additionally you will manage a small team of security hosts
and work closely with our Front of House management team to ensure all nights are run
smoothly.
SKILLS & QUALIFICATIONS
● Passionate about providing an elevated guest experience through upholding
both safety and enjoyment as priorities
● Ability to demonstrate high level of organization in a fast-paced environment
while acting as a team player
● Able to work in a standing position for long periods of time
● Holds a valid BST (Basic Security Training) certificate
● Familiarity with Liquor Control & Licensing Act
● Previous experience in a customer service role, ideally within hospitality
● Effective communication skills and demonstrable ability to use curiosity,
empathy and active listening
● Possesses self-awareness and understanding of de-escalation techniques
● Works collaboratively and communicates effectively with a variety of
stakeholders
● Honest, fair and consistent approach to customer interactions
● Availability to work evenings and weekends, when our business is busiest
DUTIES & RESPONSIBILITIES
● Greet and welcome guests, ID anyone who appears to be 25 and under, to make
sure guests are of legal drinking age
● Acts in the best interest of guest and staff safety, with an emphasis on
exemplary, proactive and professional communication
● Supports a safe and comfortable environment for staff, guests, and others
working in or visiting our premises
● Supports effective crowd and capacity management in accordance with
established guidelines
● Supports a great guest experience through ensuring a clean and safe
environment through regular premises “sweeps”, addressing any issues in the
moment;
● Promotes and informed interaction with guests relating to our guidelines,
promotional events and atmosphere
● Works proactively to prevent, identify and de-escalate situations which might
compromise staff and guest safety and comfort, including during the guest
admission process or while guests are on premises
● Follows best practices and guidance as outlined by Company policy, provincial
laws or local bylaw, the Liquor Control Act, and third parties including BarWatch
● Acts as a role model in exhibiting empathy, kindness, and professionalism, with
awareness of the significant impact the role of Security Host has on our internal
and external environments, brand, and community
● Ensure continual and effective communication with a wide range of
stakeholders, including guests, staff, management, and other partners in a great
guest experience.
COMPENSATION
● Annual salary of $62,000 - $67,00 plus gratuities
● Industry leading discount available company-wide at all GRETA and Hudsons
Canada’s Pub locations
We thank all candidates for applying. Only those selected for an interview will be
contacted.
Job Type: Full-time
Pay: $62,000.00-$67,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Store discount
- Wellness program
Schedule:
- Evening shift
- Night shift
- Weekends as needed
Supplemental pay types:
Experience:
- Security: 3 years (required)
Licence/Certification:
- First Aid Certification (preferred)
Ability to Relocate:
- Toronto, ON M5V 1M3: Relocate before starting work (required)
Work Location: In person
Expected start date: 2024-04-03