Job Number: 4614
Job Type: Full-Time
Vacancy Reason: Net New
Location: 100 Maple Grove Rd - Regional Operations Centre
Job Category: Other
Number of Positions: 1
Department: Facilities Operations North Zone Housing
Division: Engineering and Environmental Services
Hours of Work: 40
Work Schedule: Monday - Friday 8:30am - 4:30pm
Union: CUPE 1656
Grade: CUPE 1656 Grade 007
Salary Range: $37.93 - $39.93 per hour
Posting Date: July 2, 2026 at 12:00am
About Us!
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Incumbent(s) are assigned to a group of Waterloo Region Housing (WRH) sites, including townhouses, semi-detached, and detached homes. Supports the upkeep and maintenance of these properties by responding to work orders, conducting routine site inspections, and performing general maintenance tasks.
Performs routine and preventive maintenance duties related to building systems, property upkeep, and site infrastructure. Performs basic repairs, cleaning and maintenance, monitoring of site conditions, and reporting deficiencies. Assists with seasonal maintenance such as snow removal, minor landscaping, and basic upkeep of surrounding grounds, driveways, and walkways.
Supports contractors and trades performing work on-site by providing access, assisting with coordination, and reporting issues and progress to supervisory staff. Maintains records of completed tasks and observed conditions. Communicates with tenants in a respectful and professional manner and escalates complex maintenance issues or tenant concerns to the appropriate staff.
- Recommends who should do the work (self, staff, or contractor). Once best approach is determined though defined processes, executes or directs schedulers on who is best to perform the work. Coordinates and oversees work completed by staff, students, and contractors.
- Ensures the completion of and carries out complete maintenance duties and breakdown service on building systems and operating equipment, including but not limited to: HVAC and associated water treatment systems, air handling and exhaust systems, make-up air equipment, hot water boilers and equipment, emergency generators, suspended unit heaters, circulation pumps, electronic and humidification systems, sump and sewage pumps, automatic overhead doors, pressure washers, hot water recovery systems, residential furnaces, regular and ductless split air conditioners, building security systems, geothermal and fire and life safety systems.
- Participates in the development of a comprehensive preventive maintenance program. Implements and maintains the program and recommends adjustments in scope and frequency. After determining best approach, executes or directs schedulers on who is best to perform demand and preventive maintenance work orders.
- Develops workplans and reviews site conditions, considering proximity to utilities, properties, and other factors. Assists supervisor to plan and schedule annual programs and set priorities. Reviews daily work and provides updates regarding process. Makes operational, maintenance, and prioritization decisions regarding complex systems.
Organizes and sets up own work, including site and equipment clean up, circle checks, building sites. Collaborates to develop and maintain procedures for building maintenance.
- Performs demand, corrective, emergency, and environmental maintenance, and repairs building operating equipment (e.g., bearings, pumps, motors, fans, pulleys, shafts; plumbing and electrical) according to license. Investigates requests, develops workplans, and recommends resources and level of coordination and effort following approved guidelines. Determines labour hours, parts, and material requirements. Sources and procures parts, materials, and consumables from standing contracts and suppliers. Retains contractors per guidelines when required. Plans, directs, and leads workplans to completion to ensure efficient, coordinated jobs.
- Takes a lead role in major overhauls of equipment and maintenance repair tasks, as assigned. Oversees work completed by staff and contractors.
- Adjusts building automation systems (BAS), low voltage lighting control systems, and associated computerized systems, as directed by supervisor. Writes building and project notices that impact public and internal operations.
- Recommends/provides input for energy-efficient measures (e.g., operating strategy alternatives, product improvements, scheduling improvements).
- Reviews, assesses, and creates requests to repair Region-owned roadways, parking lots, and potholes. Assists in coordinating line painting for parking lots and roads.
- Responds to staff and tenant concerns and requests, and troubleshoots to identify cause of failure and determine course of action; implements appropriate solutions (e.g., mechanical equipment, upkeep of buildings, property, climate control of individual zones).
- Reviews plans and provides operational and technical expertise (within scope) to other staff, engineering consultants, and architects regarding proposed plans and specifications, including structural, mechanical, and electrical components. Provides comments and proposes alternatives based on experience, and code requirements.
- Participates to evaluate products, equipment, and methods used in facility property management.
- Monitors site supplies and places orders to maintain set levels for operations.
- Participates in service training and shares knowledge with colleagues.
- Participates in special projects (e.g., HVAC, site services and systems, renovations) as directed. In collaboration with supervisor, prepares scope of work, calls for quotes, establishes timelines, and identifies work restrictions. Assists to evaluate quotes and recommends contractor selection. Reviews, recommends, and signs off on contractor payments.
- Completes hazardous material manifests and reports.
- Reports vandalism to supervisor, secures facility, and makes repairs as required/directed.
- Deals with difficult and challenging contacts daily, including conflict resolution.
- Reports tenant issues and concerns to supervisor, and liaises regarding tenant behaviours and unsafe living conditions.
- Maintains and completes documentation/records for projects, service work, maintenance, buildings, and equipment. Monitors/audits and ensures equipment and building licences remain current (e.g., elevators, fire life safety, water treatment). Maintains documentation and logbooks related to safety regulations. Reports conditions for investigation/correction and creates incident reports for insurance when required. Ensures completion of maintenance and work orders, and reviews contracted work as it relates to scope of work, technical accuracy, and performance.
- Tests and schedules emergency generators, and is principle contact for emergency and fire life safety systems for assigned site(s).
- Inventories and identifies system components and equipment. Assists supervisor to prepare property management manuals, and updates as appropriate.
- Takes the lead on building inspections to determine priorities of health and safety and preservation of buildings. Has contact with building inspectors, TSSA inspectors, and contractors regarding equipment repairs/replacement work. Contacts vendors and suppliers for technical support and information.
- Secures and maintains tools, equipment, and computers/devices in safe working condition. Reports need to repair or replace Region-owned tools/equipment to supervisor. Has a p-card and purchases materials.
- Plans, prioritizes, and carries out work within scope including decisions that can impact the safety and comfort of staff, tenants, and the public and impact critical and sensitive operations. Determines solutions and makes situations safe when responding to emergencies, callouts, and building equipment/system failures. Refers complex issues to supervisor.
- Performs related duties as assigned.
- Must have a grade 12 diploma and 5 years of related experience. At least 3 years of this experience must be in institutional and/or commercial and/or residential building maintenance and construction working with trades and contractors, and include foundational knowledge in building systems operations, such as HVAC, electrical, plumbing, fire safety systems, controls, and energy management.
- **The Region will strive to provide opportunities for employees to pursue a Gas Technician 2 or Gas Technician 3 license.
- Knowledge of facilities operations, maintenance management systems and procedures, and most building trade disciplines. Ability to keep knowledge and skills current as it relates to new buildings, materials, systems, and technologies.
- Knowledge of and ability to comply with corporate policies, procedures, and standards, industry standards (e.g., ASHRAE), municipal by-laws, local utilities standards, TSSA requirements, LEED/ net zero carbon standards, and legislation and codes (e.g., fire, building, gas, electrical, health and safety, tenancy).
- Proven skills in building maintenance, including HVAC systems, direct digital and pneumatic control systems, electrical, plumbing, variable air volume controls, induction systems, building automation systems, and water treatment systems.
- Ability to plan, organize, and perform work, including determining time estimates, resource requirements, and coordinating components to complete jobs.
- Analytical and problem-solving skills to assess a range of problems and determine appropriate solutions. Ability to determine scope of work and manage projects from concept to completion.
- Ability to work independently and collaboratively with limited direction.
- Communication and human relations skills to interact, communicate, and exchange technical information with co-workers, suppliers, contractors, clients, and tenants, and participate as an effective team member.
- Ability to read and understand schematics, blueprints, work orders, technical manuals, reports, instructions, and WHMIS, Ability to complete timesheets, work orders, material requisitions, and building records (manually or via computer).
- Computer skills with ability to use software such as Microsoft Office, a work order management system, and building automation systems.
- Must have a valid G driver’s license (or G2 with 3 years of driving experience) and acceptable driving record to operate corporate vehicles.
- Must provide an acceptable police records check for bondability and working in housing units.
- Ability to participate in a regular standby/on-call rotation to respond to emergencies, callouts, equipment failures, and breakdowns. Ability to work staggered hours, statutory holidays, weekends, and overtime as required/requested.
- Ability to support and demonstrate the Region’s values.
Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.
We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
- members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin;
- persons with visible and/or invisible (physical and/or mental) disabilities;
- persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions
For questions or to request accommodations during your recruitment, onboarding or employment, please contact [email protected], or by calling our Service First Contact Centre at phone number (519) 575-4400.
Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).
