A privately owned service organization is seeking an exceptional leader to take on a Branch Manager position within a regional operations center.
The successful candidate must possess strong operations experience within a service, maintenance, or construction-related environment, coupled with a commitment to leading by example. You will consistently seek solutions that provide clients with exceptional service experiences while driving operational excellence and branch profitability.
This is a dynamic position requiring you to balance day-to-day operations and client relationship management while maintaining a supportive, productive, and safe work environment for all team members.
Reporting to a senior operations leader, responsibilities of our ideal candidate include:
Key Responsibilities
- Motivate and lead the team by example to ensure the branch operates safely and efficiently.
- Oversee the professional execution and delivery of operational services performed by internal teams and subcontractors, ensuring performance objectives are achieved.
- Routinely work alongside operational teams, providing guidance, coaching, training, and leadership.
- Create and foster a culture focused on employee development, engagement, and accountability.
- Oversee scheduling, workforce planning, resource allocation, and daily branch operations.
- Review financial statements, budgets, forecasts, and key performance indicators.
- Manage local vendors and subcontractor relationships to maximize value and service quality.
- Recommend improvements to branch processes, policies, and operational strategies while implementing corrective actions when required.
- Participate in recruitment activities to attract and retain top talent.
- Build and maintain strong client relationships while identifying opportunities for business growth.
- Regularly meet with clients to ensure expectations are being exceeded and future service needs are understood.
- Collaborate with team members to provide innovative and efficient solutions.
- Support the growth and development of team members into future leadership roles.
Key Attributes, Competencies & Qualifications
Personal Qualities
- Passionate about developing and mentoring people.
- An inspiring and approachable leader.
- Committed to operational planning, team success, and continuous improvement.
- Able to adapt quickly to changing priorities while maintaining commitments.
- Dedicated to delivering exceptional client experiences.
- Demonstrates professionalism, accountability, and a positive attitude.
Technical/Operational
- Strong project management skills that support consistent service delivery and budget performance.
- Experience in field-based operations, maintenance, construction, infrastructure, logistics, or related service environments is considered an asset.
- Ability to create, maintain, and analyze operational reporting to measure safety, productivity, and performance.
- Maintains a visible presence with operational teams to develop trust, engagement, and accountability.
- Experience with business development, estimating, sales, or client growth initiatives is considered an asset.
Qualifications & Experience
- Ten (10)+ years of progressive leadership and management experience.
- Post-secondary certificate, diploma, or degree in business or a related field.
- Strong computer proficiency, including Microsoft Office applications and business reporting tools.
- Excellent verbal and written communication skills.
- Proven ability to lead teams, manage multiple priorities, and drive operational results.
Compensation & Benefits
- We offer a competitive compensation package based on experience and qualifications, including:
- Annual performance incentive opportunities
- Comprehensive health and dental benefits
- Employee Assistance Program
- Paid vacation
- Wellness initiatives
- Professional development and education support
- Additional role-related allowances and benefits
Work Environment
This position is based within a regional branch operation supporting a large service area. The role may require occasional availability outside standard business hours to support operational and seasonal demands.
Schedule
- Monday to Friday
- Occasional evening and weekend availability as required by operational needs
- Full-time position
Job Types: Full-time, Permanent
Pay: $100,000.00-$130,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Education:
- Secondary School (required)
Experience:
- Snow & Ice Management/Landscape: 5 years (required)
- Construction Leadership: 10 years (required)
Language:
Licence/Certification:
- Class 5 Licence (required)
Location:
Work Location: In person
