Relief MOA’s are scheduled as needed to cover staff absences, vacations, sick leave, and periods of increased clinic activity. Hours are not guaranteed, and shifts may vary based on operational needs.
Highlights of this opportunity:
UNYA is seeking Relief/Casual Medical Office Assistants to support our primary health care clinic, the Native Youth Health & Wellness Centre (NYHWC). This role is ideal for individuals looking for flexible, on-call work and who are interested in supporting Indigenous youth in a culturally safe, community-based health setting.
Relief MOA’s are scheduled as needed to cover staff absences, vacations, sick leave, and periods of increased clinic activity. Hours are not guaranteed, and shifts may vary based on operational needs. This positions serves as the first point of contact for youth, families, community partners and on-site practitioners, and plays a key role in maintaining a welcoming, organized, and supportive clinic environment
Qualifications and Conditions:
- Relevant education and a minimum 2 years of experience working in office administration in the social service and/or health sector, or related field. Specific education, training & experience as a Medical Office Assistant is a strong asset.
- Experience working with the Indigenous community, including the generational impacts of the residential school system on families and communities. Must demonstrate a good working knowledge of community resources in Vancouver, particularly youth, Indigenous-specific & health-focused resources.
- Demonstrated strong computer proficiency, including the ability to work with the Microsoft Office suite. Fluency in medical terminology & experience with EMR systems Profile, PARIS, and OSCAR is a strong asset.
- Must demonstrate strong organizational, and written & oral communications skills – including the ability to prioritize and complete multiple tasks, compile accurate records, prepare reports, and coordinate the program schedule.
- Must have a criminal record check completed by and satisfactory to UNYA.
- Proof of Covid-19 vaccination will be required.
- Given the needs of the youth accessing our programs, priority will be given to qualified Indigenous, First Nations, Metis, Inuit candidates as per section 41 of the Human Rights code.
Duties and Responsibilities
- Facilitate access to on-site practitioners, book appointments and notify clients of appointments; facilitate registration and obtain relevant client information. Receive and process intake referrals and respond to enquiries and provide general info regarding the NYHWC, its mandate, programs and services.
- Coordinate the day-to-day operations of the NYHWC by performing diverse administrative and support duties, including being the first point of contact for youth, families, on-site practitioners, community partners, and others interacting with the NYHWC.
- On an ongoing basis, undertake outreach and actively support youth access and community/partner engagement.
- Develop, maintain, and promote partnerships with diverse health practitioners and other community resources to maximize health programming and resources available to Indigenous youth; liaise with community partners and researchers to inform the ongoing development and delivery of programming and services.
- Facilitate youth surveys and support other data collection, assist with compiling statistics, records, and reports in order to meet UNYA and funder requirements, inform the ongoing development of programming, and demonstrate the efficacy of this innovative, community-based model of care.
- Respect and maintain confidentiality of staff issues within the team, with the exception of the CEO, Director of Operations and Director of Youth Engagement. Respect and assure youth of confidentiality in the community and with other service professionals.
- Perform any other duties required to support the day-to-day administrative operations of the NYHWC.
What we offer:
- Compensation: $25/hour
- Flexible, on-call scheduling (no guaranteed hours)
- Support from UNYA’s Elder in Residence for cultural and spiritual guidance or teachings
- Opportunity to gain experience in a collaborative, culturally grounded primary care setting.
How to Apply:
If you are interested in joining the NYHWC relief pool, send a cover letter and resume indicating “Relief Medical Office Assistant – NYHWC” to the attention of the Youth Wellness Navigator at [email protected]
Applications will be reviewed on a rolling basis. Only those shortlisted will be contacted.
***We are an Indigenous youth organization whose mandate is to provide meaningful opportunities for Indigenous youth. We encourage qualified Indigenous – First Nations, Metis, and Inuit, applicants to apply. If you identify as Indigenous, please let us know in your application! Only shortlisted candidates will be contacted.
UNYA acknowledges that we are gathered on the ancestral, traditional and unceded territories of the Coast Salish Peoples, including the territories of the xʷməθkʷəy̓əm (Musqueam), sḵwx̱wú7mesh (Squamish) and sel̓íl̓witulh (Tsleil-Waututh) Nations. We are honoured and grateful to be able to do our work on this land.
Who we are:
UNYA has been supporting the health and wellbeing of Indigenous youth in the Metro Vancouver area for over 30 years. As a respected non-profit, charitable organization, we recognize Indigenous youth as experts in their own lives and strive to provide youth with programs and opportunities that are relevant and meaningful to them.
At Urban Native Youth Association (UNYA) we have developed a Philosophy of Care foundation, drawing from best practices. These philosophies are the grounding framework that shapes all of our decisions and every interaction we have with the youth we serve. Following these philosophies empowers our staff to meet youth where they are at, by giving them the ability to balance flexibility and structure. This allows us to meet our youth’s needs, and ensure that our youth experience a consistent quality of care across all UNYA programs. Our 5 key philosophies are:
- Trauma-Informed Practice
- Two-Eyed Seeing
- Harm Reduction Practice
- Youth/Person Centered Practice
- Culture as Therapy
