The Accounts Receivable Technician is responsible for supporting the organization's billing, collections, and customer account management processes. This role ensures the timely and accurate invoicing of customers, maintains strong customer relationships, monitors outstanding receivables, and partners with internal teams to resolve billing inquiries. The ideal candidate is detail-oriented, customer-focused, and committed to maintaining accurate financial records while contributing to the overall efficiency of the Finance team.
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Prepare and issue accurate customer invoices in accordance with customer agreements and company policies.
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Monitor and manage the Accounts Receivable mailbox, responding to approximately 40–50 customer and internal emails daily.
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Review customer account status and distribute statements as required.
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Prepare customer billing schedules, summaries, and supporting documentation.
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Maintain customer account records and ensure billing information remains accurate and up to date.
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Review customer contracts to ensure agreements are fully executed and current before billing.
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Assist with customer pricing updates and maintain accurate billing information.
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Respond promptly to customer and internal billing inquiries while providing exceptional customer service.
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Participate in the timely collection of outstanding customer payments.
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Partner with Sales and customers to resolve past-due accounts and payment discrepancies.
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Monitor aging reports and proactively follow up on overdue balances.
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Maintain positive customer relationships while supporting the collection process in a professional and customer-focused manner.
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Escalate collection concerns or account risks to management as appropriate.
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Maintain tracking spreadsheets and documentation to support daily Accounts Receivable activities.
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Ensure all documentation is complete, organized, and maintained in accordance with company policies.
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Identify opportunities to improve billing, collection, and Accounts Receivable processes.
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Support audits and financial reporting activities by providing accurate documentation when requested.
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Participate in departmental initiatives and complete other projects and duties as assigned.
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Bachelor's degree in Accounting, Finance, or a related field preferred.
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Minimum of four (4) years of experience in Accounts Receivable or a similar accounting role.
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Experience working in a customer-facing financial environment.
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Intermediate proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, and data analysis.
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Experience with Microsoft Dynamics NAV, Microsoft Business Central, or similar ERP systems is considered an asset.
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Experience working with Microsoft Office applications.
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Bilingual (French and English), both written and verbal.
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Excellent customer service and relationship management skills.
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Strong verbal and written communication abilities.
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Ability to collaborate effectively across departments.
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Strong attention to detail and organizational skills.
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Excellent time management and ability to prioritize competing deadlines.
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Self-motivated with the ability to work independently.
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Analytical thinker with strong problem-solving abilities.
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Team-oriented with a collaborative approach.
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High level of professionalism, accuracy, and accountability.
