Housekeeping Team Leader

Wickaninnish Inn -
Tofino, BC

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Job details

5 days ago

Qualifications

Microsoft Word
Hospitality
WHMIS Certification
Microsoft Excel
Customer service
Supervising experience
FileMaker
Organizational skills
Cleaning
Communication skills

Full job description

Join our Housekeeping Team as a Team Leader, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

As a Housekeeping Team Leader you will:

Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards
Be true to Our Promise, meet and exceed the service philosophies and standards of the Inn
Lead by example and be a pro-active member of the Wickaninnish Inn Housekeeping Team, and consistently demonstrate a positive and team-building approach
In the absence of the Housekeeping Manger or Supervisor/s, be the contact person for all staff or guests who may be requiring immediate assistance, and follow up with the Housekeeping Manager or Supervisor as necessary

Be involved in the creation, implementation and maintenance of all Housekeeping training materials, as well as periodically review, develop, implement, and maintain training program including documents, procedures and processes
Plan and lead Annual Refresher Training for all frontline positions in the Housekeeping Department, including Safety, WHMIS, and other training as required

Assist the Housekeeping Leadership Team, as they are responsible and accountable for the actions of all Housekeeping team members. Work as a “leader” assisting the team as they strive to meet or exceed guest expectations
Participate in the creation, implementation and maintenance of systems designed to organize and control the efficient flow of guests, staff and supplies through the Housekeeping Department
Be responsible for the overall cleanliness and physical condition of the Housekeeping Department and storage areas, when on duty
Complete all assigned administrative responsibilities required to maintain the smooth operation of the Housekeeping Department
Keep the Inn guests and staff safe and free from harm
Assist the Housekeeping Manager and Supervisor/s with selected Human Resources functions within the Housekeeping Team

Our ideal candidate:

Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectation for all Wickaninnish team members
Must possess the desire and willingness to assist in leading a world-class Housekeeping team
Previous housekeeping experience is required
Minimum 1-year management or supervisory experience in the Hospitality Industry and/or a related service industry OR 2 years of front-line experience in a high-end luxury facility is highly preferred
Familiarity with guestroom technology such as Apple products, Bluetooth, Smart Tv’s, etc.
Familiarity and desire to learn about standard operating procedures, performance coaching, team-building and motivation, scheduling and cost management
WHMIS certification or willingness to obtain
Good interpersonal, verbal and written communication skills are needed
Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
Working knowledge of Maestro, File Maker Pro, Microsoft Word & Excel are assets.
Must enjoy shift work and be able to work evenings, weekends and holidays
Good Human Resources skills are required
Ability to make a commitment of 2 years to the position

How to Apply:

To apply for this career opportunity, please fill out the application form below and upload your resume with a letter of intent. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

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As a Housekeeping Team Leader you will:

Our ideal candidate:

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