About UROSPOT - Pelvic Health Done Differently™
We offer both pelvic health physiotherapy services and innovative Health Canada and FDA approved technology. We combine technology, education, and health coaching to restore your pelvic floor. Goodbye bladder leaks, urgency, night waking, and poor sexual functioning. Hello freedom and confidence.
To learn more about UROSPOT visit www.urospot.com or social media @theurospot
Position Overview
As the Freedom Provider you help change lives. Using your PTA, kinesiology, or wellness background, you lead our clients through the treatment protocol at UROSPOT. After completing their treatment sessions, women (and men) will leave eager to share their life changing experience with others because of the service level and outcomes you ensured they received.
At UROSPOT you’ll become a subject matter expert on our non-invasive, disruptive technology that strengthens pelvic floors and ends incontinence struggles for our clients. Our clients stay fully clothed while the technology does all the work. It’s new. It’s proven. It’s breakthrough technology for women’s healthcare…and it’s about time.
You portray a very polished and professional image. You know how to build relationships with people. You have impeccable listening skill and an empathetic heart. Your warm manner makes people feel instantly comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client.
Passion with purpose is what you’ve been craving. Doing something that truly makes a difference is what you’ve been looking for. Part time hours so you can manage the rest of your life is a necessity for you. A Monday-Friday operation feels like a dream come true.
Required Qualifications
- PTA or RPN designation preferred; candidates with a kinesiology, health sciences, or wellness background will also be considered (required).
- Minimum of three (3) years’ experience in a relevant field such as healthcare, wellness, rehabilitation, or hospitality (required).
- Ability to adapt quickly to new technology and software systems. Experience using Jane App software is an asset.
- Ability to interact with clients sensitively, empathetically, and professionally at all times.
- Holds valid First Aid and/or CPR certification
- Ability to communicate information effectively, both verbally and in writing
- Ability to work independently as well as collaboratively within a team
- Alignment with UROSPOT’s vision, purpose, and values, including a strong belief in women’s empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better.
Key Competencies
- ·Client-Centred Care & Compassion – Provides superior service to our clients, building UROSPOT brand equity with every interaction. Demonstrates empathy, emotional intelligence, and genuine care for clients. Builds trust and meaningful relationships while respecting boundaries, dignity, and autonomy.
- Communication & Storytelling – Communicates clearly, thoughtfully, and with intention. Able to listen deeply, ask insightful questions, and guide clients confidently through meaningful conversations and decisions about the UROSPOT experience.
- Attention to Detail & Organized – At UROSPOT "love is in the details" is a core value. Ensures accurate documentation, follows procedures, and pursues excellence even in high-volume environments. Effectively balances multiple priorities and adjusts as needed.
- Collaboration & Contribution –Works effectively with team members and contributes ideas that enhance the client experience and overall clinic operations.
- Accountability – Takes pride in work, understands how tasks contribute to the broader organization, and ensures deadlines are met accurately
- · Professionalism & Resourcefulness – Represents the brand with a refined, professional demeanor and appearance. Uses available tools and information to respond effectively to challenges and problem-solve.
- Adaptability – Responds effectively to evolving priorities, technologies, workflows, and client needs. Comfortable navigating change with confidence and flexibility.
- Commitment to Health & Safety – Adheres to all health and safety legislation, clinical protocols, and organizational policies to ensure a safe environment for clients and team members.
- Charting Ability – Experience with clinical charting is a strong asset, demonstrating accuracy, clarity, and compliance in documentation.
Key Responsibilities
- As a passionate UROSPOT brand ambassador, you serve as a guide for clients through their treatment pathway with confidence, warmth, and clarity. Create a welcoming, supportive environment that reflects our commitment to empowerment and pelvic health.
- Execute all treatment protocols safely, effectively, and consistently, ensuring every session is an enjoyable, comfortable, and high‑quality experience for the client.
- Teach and reinforce proper breathing techniques and education points, helping clients understand the purpose behind each step of their treatment and supporting long‑term success.
- Complete all charting and documentation with exceptional accuracy, maintaining detailed, timely, and compliant records that reflect client progress and clinical standards.
- Maintain a high level of confidentiality in all interactions and client information. Uphold and protect client rights, including autonomy, independence, privacy, dignity, and respect for individual values, beliefs, and cultural practices.
- Respond to client concerns, comments, or complaints with professionalism and mindfulness, ensuring issues are addressed promptly and in alignment with UROSPOT’s service standards.
- Communicate complex or sensitive information using clear, compassionate, and effective interpersonal skills, adapting your approach to meet each client’s needs.
- Maintain a clean, organized, and professional work environment, ensuring all equipment is handled properly and all spaces reflect UROSPOT’s high standards of care.
- Monitor and support client progress throughout their treatment journey, keeping charts, reports, and follow‑up notes up to date and aligned with clinical expectations.
- Provide a consistently high standard of care and client support, demonstrating reliability, empathy, and a commitment to exceptional service.
- Participate fully in physiotherapy assistant (PTA) training and perform all duties required of the PTA role with professionalism and enthusiasm.
Work Conditions
- Regular on-site presence is required; remote or hybrid work is not available for this position.
- Currently a Monday-Friday operation during the day. Flexibility with hours as needed.
- Operation of desktop computer, iPads, and phones
- Interaction with clients, employees, management, and potential clients
- Attendance and participation in training
Applying to UROSPOT
To ensure full consideration, applicants must submit a cover letter and resume. Applications will be assessed based on relevant experience, qualifications, and past performance. Strong oral communication skills in English are required. Please note that reference checks may be conducted as part of the selection process. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
UROSPOT Values Diversity
UROSPOT invites applications from all qualified individuals and is committed to fostering an equitable, diverse, and inclusive workplace. We welcome applications from women, Indigenous peoples, racialized and visible minority groups, persons with disabilities, and individuals of all sexual orientations, gender identities, and gender expressions, including members of the 2SLGBTQIA+ community.
We are dedicated to providing a safe, healthy, and respectful work environment where everyone can thrive. UROSPOT is also committed to ensuring an accessible and inclusive recruitment process. Upon request, we will make reasonable accommodations to remove barriers throughout the application, interview, and selection processes, while maintaining a fair and equitable approach.
Job Type: Part-time
Pay: From $22.50 per hour
Benefits:
- Company events
- Store discount
Education:
- Bachelor's Degree (required)
Experience:
- healthcare, wellness, rehabilitation, or hospitality : 3 years (required)
Work Location: In person
