Case Manager- Full Time (3 positions)

Lower Mainland Society for Community Living -
Vancouver, BC

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Job details

Full-time
$31–$33 an hour

Qualifications

CPR Certification
Class 5 Licence
NVCI
English
Microsoft Office
Administrative experience
Supervising experience
Bachelor's
First Aid Certification
Case management
Computer networking
Computer skills
Communication skills
Time management

Full job description

Details of the Available Position- CM

Residence Coordinator/Case Manager - Residential Program

The Case Manager is responsible for the overall functions of the residential program to ensure that excellent practice standards are met including administrative, training, employee relations, health and safety, service delivery, case management, professional and community liaison.

Education & Experience

University or college degree in healthcare, health management, or social services
2 years recent related experience including 1 year supervisory or administrative experience.
Acceptable Criminal Record Search reports
Fluent in English, both written and verbal communication
Good knowledge of Microsoft office products
First Aid, CPR and NVCI (or equivalent) Certificate,
Valid class 5 driver’s license with no restrictions and a clear driving abstract
We are not accepting students for this position

Requirements

Skills

Must demonstrate experience dealing with persons with challenging behaviours related to developmental delays, Autism Spectrum Disorder and/or other mental health issues, strategy development, mediation, counseling, advocacy, community networking, and life skills management.
Must demonstrate knowledge of different service approaches, the development of client service plans, and legislation and government regulations applicable to the program.
Excellent communication skills, computer literacy
Demonstrated ability to provide and receive feedback
Strong conflict resolution and problem-solving skills
Demonstrated ability to provide training (both individual and group)
Demonstrated ability to build rapport quickly
Management, organizational and time management skills
Demonstrated ability to creatively solve problems
Demonstrated ability to work independently and as a part of a cross-discipline and multi-jurisdictional team
Demonstrated ability to handle stressful situations

Roles and Responsibilities

Client

Oversee the development of client assessments, behaviour support plans, collaborative services, and transition and discharge plans
Coordinate the individualized client service plan; monitor the development, implementation, evaluation of goals and outcomes with case management team.
Train the staff team to implement client service plans and safety plans (if applicable) including sensory integration, safety, communication verbal and non-verbal, community integration, life skill and social development.
Oversee medication policies and procedures with the Medication and Nursing Coordinator including safety, inventory, monitoring, dosage effectiveness and documentation.
Ensure critical incident reports are accurately documented within 24 hours. Analyse reports for corrective actions, trends and training needs. Perform debriefing and training with staff as required.
Ensure healthy meal plans based on Canada Food Guides and/or direction from dietician are implemented.
Assist in planning for supervised family visitations.
Transport clients to medical, dental or other necessary appointments as needed.

Staff

Provide direct supervision to Support Workers; complete documented supervision and annual performance evaluations, performance management and progressive discipline as needed.
Supervise staff teams to deliver effective client care while ensuring that service delivery adheres to the agency’s best practice standards, policies and procedures.
Provide on call assistance for crisis situations and emergencies.
In collaboration with the Occupational Health and Safety Coordinator, ensure programs meet all health, safety and transportation requirements.
Participates in the screening and hiring of new staff for the programs under their management as required
Provide onsite orientation and supervise job shadowing for new hires.
Support staff with personal wellness and professional development.
Schedule and participate in Support Worker team meetings.
Coordinate and/or deliver required training.

Case Management

Establish professional working relationships with funder such as MCFD & CLBC and other relevant agencies in order to facilitate appropriate case management in the best interest of the client.
Coordinate Integrated Case Management meetings (ICMs). Work collaboratively with the client, family members, caregivers, social worker, resource social worker/quality service analyst, teachers, behavior consultant, and others involved with the client to ensure consistency and effective goal setting in providing behavioural programming and support

Community Liaison

Establish professional working relationships with funders and other relevant agencies in order to advocate for resources and support in the best interest of the client.
Maintain knowledge and working relationships with other community service providers.
Ensures client success in referrals and specialized school programs.

Administration

Facilitate access for professional monitoring visits, inspections, quality Improvement committee reviews, volunteers and contractors.
Assist scheduler and Services Manager with staff scheduling and shift schedules.
Assist in services Department general orientation of new employees
Oversee data tracking and collection for program outcomes. Analyze results with Quality Assurance Manager for program improvements.
Ensure all reports, updates, statistics, time sheets and petty cash records are reviewed and completed within deadlines.
Submit required weekly /monthly/ quarterly reports within deadlines.
Provide on-site support and training to Support Workers in areas of client data tracking, client file documentation and archiving, petty cash, reports, policy/procedures, technology, standards of care, house safety and maintenance.
Approve work hours and ensure accuracy of staff timesheets in the payroll system.
Comply with the assignments and instructions of Case Management Supervisor and Services Manager as part of the duties

Job Type

Work Remotely

Job Type: Only Full-time, Contract-base

Contract length: 12 months, with possibility of annual renewal based on performance and company needs

Pay Grade

Starting salary: $31.00 per hour during probation which is 6 month and $33.00 after passing the probation

Schedule

8-hour shift weekdays (9a-5p)
Weekend availability (occasionally if demanded)

Benefits

Dental care
Extended health care
Vision care
RRSP, LTD
Life Insurance

Work Location

In Lower mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey (may require daily traveling between the mentioned cities)

THIS IS A NON-UNION POSITION

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