About the Clinic
We are a busy, well-established physiotherapy and sports injury clinic that relies heavily on JaneApp for scheduling, billing, reporting, and day-to-day operations. We are looking for an experienced Medical Office Assistant (MOA) who is confident and efficient working in Jane on a daily basis.
This role is best suited for someone who understands physiotherapy clinic workflows and can manage front-desk and billing tasks with minimal supervision.
Key ResponsibilitiesJaneApp (Core Focus)
- Daily appointment scheduling, rescheduling, and waitlist management
- Managing patient profiles, insurance details, and chart notes
- Submitting and tracking billing through Jane
- Running basic reports (daily totals, outstanding balances, visit tracking)
- Maintaining accurate and clean records within Jane
Billing & Payments
- ICBC, WorkSafeBC, extended health, and private billing
- Processing payments, issuing receipts, and handling adjustments
- Following up on unpaid or rejected claims
- Maintaining organized and accurate accounts
Front Desk & Clinic Support
- Patient check-in and check-out
- Phone, email, and in-person communication
- Supporting therapists and clinic flow
- Scanning, uploading, and managing documents
Required Qualifications
- Completion of an MOA program or equivalent clinic experience
- Strong hands-on experience with JaneApp (required)
- Previous experience in a physiotherapy or rehab clinic
- Familiarity with ICBC and extended health billing
- Excellent organization, attention to detail, and multitasking ability
- Professional, reliable, and patient-focused
Job Type: Part-time
Pay: $18.85-$23.85 per hour
Expected hours: 20 per week
Benefits:
Work Location: In person
