About us
Established in 1995 in the heart of Niagara Region, Northland Floral Inc. is an innovative and growing leader in the floral industry. It is our humble purpose to deliver memories across North America with our vast and unrivalled assortment of fresh cut flowers, bouquets, arrangements, potted plants, greens, and supplies.
At Northland Floral, our mission is to serve our customers with exceptional product, personalized service, and dedicated delivery. To deliver on our purpose and accomplish our mission, we aspire to be a championship team that acts in accordance with our core values.
o We encourage ideas, collaboration, and open communication.
o We strive to do what is best and right.
o We respect and value one another.
o We empower others to take the lead to reach their full potential.
o We are inspired by change and stimulated by progress.
Due to strong growth in our business and continued plans for expansion, Northland Floral is looking for a new position as Cooler- Bouquet Manager.
Duties and Responsibilities:
Planning for labour & Team Leadership
· Lead the daily execution of bouquet production and cooler operations to ensure product is produced, organized, sorted, staged, and prepared for shipment accurately and on time.
· Oversee inbound and outbound product flow, ensuring inventory is properly received, rotated, stored, and organized.
· Ensure bouquet production priorities are aligned with customer demand, operational requirements, and shipping timelines.
· Monitor execution throughout the day and proactively address bottlenecks, labour gaps, product shortages, or operational issues.
· Ensure daily production, pallet, and shipping documentation is completed accurately to support operational execution.
· Lead, coach, and support bouquet and cooler teams to maintain a safe, productive, and positive work environment.
· Coordinate daily labour deployment and staffing requirements to support production and operational demands.
· Support hiring, onboarding, training, and development of team members in partnership with Human Resources and Operations leadership.
· Conduct performance discussions, coaching conversations, and performance evaluations to support employee growth and accountability.
· Promote a culture of teamwork, accountability, communication, and operational excellence.
Quality, Inventory & Cooler Management
· Ensure outbound products meet Northland Floral quality expectations and customer standards.
· Oversee product rotation, inventory organization, and cooler housekeeping to maximize freshness, efficiency, and safe storage practices.
· Monitor product shortages, returns, and inventory concerns, escalating issues as required.
· Ensure bouquet recipes, labelling, pallet plans, and product handling standards are followed accurately.
Holiday & Seasonal Execution
· Support operational planning and labour readiness for key floral holidays and seasonal demand periods, including Mother’s Day, Valentine’s Day, Easter, Thanksgiving, and Christmas.
· Coordinate with cross-functional teams to ensure operational readiness during peak demand periods.
· Maintain flexibility to support altered schedules and increase operational requirements during seasonal peaks.
Health, Safety & Compliance
· Ensure all team members follow Health & Safety standards, company policies, and operational procedures.
· Maintain clean, safe, and organized working environments across bouquets and cooler operations.
· Participate in incident follow-up, workplace investigations, and corrective actions as required.
Cross-Functional Coordination
· Work closely with the Plant Operations Manager to align daily execution with broader operational priorities and performance expectations.
· Coordinate with Purchasing, Transportation, Maintenance, HR, and other operational teams to support seamless execution.
· Communicate operational risks, resource needs, and execution challenges proactively.
Qualifications:
Education:
· Post-secondary education in Operations, Supply Chain, Business, or related discipline.
Experience:
· 3–5 years of experience leading teams in a fast-paced manufacturing, assembly, warehouse, distribution, or production environment.
· Experience working in seasonal or high-volume operations is considered an asset.
· Floral industry experience is considered an asset but not required.
Skills:
· Strong leadership and team-building skills.
· Ability to prioritize and adapt in a fast-paced, changing environment.
· Strong organizational and problem-solving abilities.
· Excellent communication and cross-functional coordination skills.
· Ability to balance hands-on execution with leadership responsibilities.
· Strong attention to detail and commitment to quality.
· Experience with labour coordination, scheduling, and operational planning.
· Proficiency with Microsoft Office programs (Excel, Outlook, Word).
PERFORMANCE GOALS:
· Consistent execution of bouquet and cooler operations.
· Strong product quality and shipping accuracy.
· Effective labour deployment and operational readiness.
· Well-organized cooler operations and improved product flow.
· Strong team engagement, accountability, and safety performance.
· Effective execution during floral holiday and peak demand periods.
PHYSICAL REQUIREMENTS:
· Ability to lift up to 40 pounds.
· Frequent standing, walking, bending, and movement throughout operational areas.
· Ability to work in cooler environments (38–45°F / 3–7°C).
This posting is for an existing open position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Northland Floral Inc. is an equal employer recognizing diversity and inclusion. Northland Floral welcomes and encourages applications from exceptional individuals. Accommodation is available on request for all parts of the selection process.
Pay: $75,000.00-$95,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
