Patient Care Coordinator (Full-Time)
Location: Ottawa & Gloucester, Ontario
Pay: $23.00 - $25.00 per hour
Job Type: Full-Time
Posted: March 25, 2026
About InspiAIR
Founded in 2005, InspiAIR Inc. was established to raise the clinical standard of support and education within the growing fields of Obstructive Sleep Apnea and Home Oxygen Therapy.
We are currently seeking a Full-Time Patient Care Coordinator to join our Respiratory Care team, supporting both our Ottawa West and Ottawa East clinics. This is an excellent opportunity for a customer-focused professional who is looking to build a meaningful career with a locally owned healthcare company where their contributions directly impact patient care and experience.
Position Summary
As a Patient Care Coordinator, you will play an important role in supporting patient care by coordinating referrals, scheduling appointments, verifying funding eligibility, and providing exceptional customer service. We are looking for an organized, detail-oriented individual who can effectively manage multiple priorities while meeting critical deadlines in a fast-paced healthcare environment.
Key Responsibilities
- Greet clients warmly and assist with purchases, appointment bookings, and general therapy inquiries.
- Answer incoming telephone calls, process faxes, and direct correspondence and inquiries to the appropriate team members.
- Perform general administrative duties, including office supply ordering and clinic support tasks.
- Coordinate telephone and electronic referrals.
- Schedule patient appointments and follow-up visits.
- Verify eligibility and funding criteria through insurance providers and government agencies.
- Process billing for insurance companies and government-funded programs.
- Maintain accurate records of submissions, payments, and patient information.
- Monitor accounts receivable and assist with the collection of outstanding balances.
- Ensure accurate and timely patient charting within the Electronic Medical Records (EMR) system.
- Assist clients with CPAP equipment setup and basic education.
- Support marketing initiatives by maintaining clinic literature, assisting with social media activities, and collecting patient experience feedback.
QualificationsRequired
- High School Diploma or equivalent (GED).
- Minimum of 2 years of experience in a medical administrative or healthcare office setting.
- Strong organizational skills and exceptional attention to detail.
- Proficiency with Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Ability to multitask, prioritize competing demands, and work effectively under pressure.
- Demonstrated ability to follow processes, meet deadlines, and work independently.
- Strong listening skills and willingness to accept and apply feedback.
Assets
- Post-secondary education in Business Administration, Medical Administration, or a related field.
- Experience in retail sales or merchandising.
- Knowledge of CPAP therapy and sleep apnea treatment.
- Experience with Blueprint, QuickBooks, EMR systems, and insurance/government funding portals.
- Experience working in a healthcare, respiratory, or medical clinic environment.
Why Join InspiAIR?
At InspiAIR, we are committed to helping our team members succeed by providing the tools, training, and support needed to excel in their roles.
We offer:
- Competitive hourly compensation ($23.00 - $25.00 per hour)
- Comprehensive training and ongoing support
- Opportunity to work with leading CPAP and respiratory care products
- A collaborative and patient-focused work environment
- The opportunity to make a meaningful difference in patients' lives
InspiAIR is committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified candidates and provide accommodation throughout the recruitment process upon request.
Work Schedule & Locations
This position is split between two clinic locations:
Ottawa West Clinic (3 days/week)
250 Greenbank Road
Ottawa, ON K2H 8X4
Ottawa East Clinic (2 days/week)
1459 Ogilvie Road
Gloucester, ON K1J 8K6
Work Location: In-person
Preferred Experience
- Medical office administration: 2 years
- CPAP therapy knowledge: 1 year
Job Type: Full-time
Pay: $23.00-$25.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Are you willing to relocate/ able to commute consistently to our 250 Greenbank Rd, Ottawa ON K2H 8X4 (3-days) and 1459 Ogilvie Rd, Gloucester ON K1J 8K6 (2-days) clinic?
- Are you comfortable lifting 30lbs?
Experience:
- Medical office: 2 years (preferred)
Work Location: In person
