Mandate:
Reporting to the Director, Digital Learning Environment and Support (DLES), the Team Lead, Media Services is responsible for providing senior human resource, technical, and process leadership within the DLES team to provide AV services for the University of Victoria. This position ensures the successful delivery of classroom technology support, AV event support, and video production by managing facilities, technical staff, equipment, and projects. Technical knowledge required includes but is not limited to audiovisual technologies and media production practices including digital video production, live streaming, post-production workflows, and multimedia content delivery.
Expertise in classroom and event AV systems such as projection, audio reinforcement, control systems, lecture capture, and hybrid/virtual event technologies.
Strong understanding of IT infrastructure and end-user technologies relevant to higher education environments, including integration with enterprise systems, networked AV solutions, accessibility tools including captioning, and platforms such as Microsoft 365 and collaboration tools.
Objectives:
- Plan and oversee service request and delivery processes in alignment with University Systems processes and IT Service Management (ITSM standards)
- Manage AV support operations including a team of technical experts, tools, equipment, procedures, and training used throughout the service request lifecycle to support classroom technology and videoconferencing facilities
- Manage event support and video production including a team of technical experts, rental equipment, facilities, software licenses, and customer feedback processes needed to deliver event support that maintains a high level of customer satisfaction
- Supervision of the Media Services team including recruitment, performance development, coaching, work prioritization, and scheduling
- Identify solutions to respond to challenging problems escalated by the Media Services team
- Research and recommend improvements to service delivery in consultation with stakeholders across the university and peers across the IT sector
- Ability to evaluate, implement, and support new technologies, manage medium-sized projects, and provide expert guidance on media and AV solutions in support of teaching, learning, and events.
Due to the critical, time-sensitive nature of the Digital Learning Environment and Support portfolio, this position must be able to act effectively under pressure and be able to diagnose problems and direct their solution quickly and accurately. This position may require you to work outside of normal working hours in an emergency or pre-scheduled basis.
