Job Description – Case Manager of Community Connections
Position: Case Manager of Community Connections
Team: Core Services
Reporting to: Manager of Community Connections
Location: 70 Brookfield Road
Summary
The Case Manager of Community Connections delivers trauma-informed, culturally grounded, and person-centered care coordination for urban Indigenous community members, families, and individuals at various stages of their life journey.
Housed within the Community Connections team, this versatile role serves as both a direct entry point for community members navigating general systems, life skills, and cultural connections, as well as a transition bridge for individuals stepping down from higher-intensity housing or justice programs. By offering flexible support tailored to individual needs—ranging from short-term navigation to intensive, long-term care coordination—this role fosters personal autonomy, emotional well-being, and community belonging while ensuring seamless service continuity across First Light’s core offerings.
Who You Are & What You Carry
You understand that meaningful support begins with relationships. You listen before you lead, meet people where they are, and recognize that every person's journey is different.You bring patience, empathy, sound judgment, and a belief that healing and growth happen through connection—not through fixing people.You are:
- Committed to Indigenous values, cultural safety, and relational accountability
- Grounded in trauma-informed and person-centred approaches
- Calm, compassionate, and able to respond thoughtfully during times of crisis
- Respectful of people's autonomy, strengths, and lived experiences
- Comfortable working independently while contributing to a collaborative team
- Someone who believes in advocacy, equity, and reducing barriers to care
You Bring:
- Strong relationship-building skills and the ability to establish trust with diverse community members
- Knowledge of Indigenous cultures, histories, and the ongoing impacts of colonialism—or a genuine commitment to continuous learning
- Experience supporting individuals through complex systems including housing, healthcare, income support, justice, education, or employment
- Confidence navigating difficult conversations with professionalism and compassion
- Strong organizational skills and the ability to balance multiple priorities
- Clear communication, accurate documentation, and professional accountability
- An understanding of harm reduction, emotional regulation, and strengths-based practice
What You'll DoRelationship-Based Case Management
- Welcome community members through scheduled appointments and drop-in supports.
- Complete intakes and collaboratively develop individualized wellness plans.
- Provide ongoing case management that reflects each person's goals, strengths, and priorities.
- Support individuals transitioning from housing and justice programs as they reconnect with community.
- Coach community members in life skills, budgeting, systems navigation, emotional regulation, and self-advocacy.
Advocacy & Systems Navigation
- Help community members access housing, healthcare, income supports, education, employment, legal services, and other community resources.
- Advocate alongside individuals to reduce barriers and improve access to services.
- Coordinate care with internal programs and external partners to ensure seamless support.
- Respond to crises through de-escalation, safety planning, and timely referrals.
Culture & Community Connection
- Incorporate Indigenous ways of knowing, teachings, and cultural practices into daily work.
- Encourage participation in cultural programming, ceremonies, workshops, and community events.
- Foster welcoming and inclusive spaces where everyone feels respected, supported, and connected.
- Build relationships that strengthen belonging and long-term community wellness.
Collaboration & Accountability
- Work closely with interdisciplinary teams to provide coordinated wraparound care.
- Maintain accurate and confidential documentation.
- Track outcomes and contribute to program reporting and evaluation.
- Participate in clinical supervision, reflective practice, and ongoing learning.
- Contribute to continuous improvement while supporting the vision and values of First Light.
Skills, Experience & RequirementsWe recognize that knowledge comes through many paths—including formal education, community work, cultural teachings, and lived experience. We value people who bring compassion, humility, and a genuine commitment to walking alongside others.To be successful in this role, you'll have:
- A degree in Social Work, Nursing, Human Services, Psychology, Sociology, Indigenous Studies, or a related field; or an equivalent combination of education, community experience, and lived experience.
- Experience providing case management, care coordination, or community-based support.
- Knowledge of trauma-informed practice, harm reduction, and person-centred care.
- Experience working with Indigenous communities or a demonstrated commitment to culturally safe practice.
- Excellent communication, documentation, and relationship-building skills.
What could support success in this role:
- Registration as a Social Worker (RSW)
- First Aid and CPR certification
- ASIST (Applied Suicide Intervention Skills Training)
- Trauma-Informed Practice training
- Crisis Intervention or De-escalation training
- Knowledge of anti-oppressive practice and systems navigation
- Valid driver's licence and access to a reliable vehicle
- Satisfactory Record of Conduct and Vulnerable Sector Check
- Flexibility to work occasional evenings or weekends to support programming and community events
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- On-site parking
- Paid time off
- RRSP match
- Wellness program
- Work from home
Work Location: In person
