The Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a Technician is to instill brand loyalty and ensure a positive customer service experience.
The Technician has excellent communication skills and is able to listen and discern as well as execute all requirements in the Service process. The technician can focus on the big-picture without missing any of the details and delivers results. They continually strive to become an expert in their field so that the service provided is above customer expectations.
A Technician upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Technician fosters positive relationships with personnel in all areas of the dealership.
Position Duties and Responsibilities
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Perform vehicle maintenance and repairs.
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Diagnose the source of any malfunctions and perform repair.
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Examine vehicles to determine if additional safety or service work is required.
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Provide written, prioritized quotes for necessary additional work.
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Explain procedures and repairs directly to the Service Advisor.
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Perform road tests.
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Perform safety inspections.
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Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
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Encourage compliance with applicable laws and regulations.
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Greets all customers warmly.
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Update the Service Consultant throughout the service process (eg. when there is an issue, when the car goes to detailing for a car wash, when the work is completed).
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Using strong written communication skills, clearly and concisely document findings throughout the service process.
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Complete the training offered by the dealership.
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Stay up-to-date on all training programs.
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Possess a strong product knowledge.
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Possess a strong aptitude of technical/mechanical repairs.
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Be knowledgeable about new features and updates.
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Be a champion for delivering excellent service at all times.
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Actively maintain the cleanliness of personal and team workspaces.
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Maintain a high level of professional appearance.
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Keep up to date with products, accessories, prices, and key features of major competitors.
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Have the proper “3 C’s”, return warranty parts and return cores for every workorder.
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Be on time, dressed in proper uniform and ready for work at the start of your scheduled shift.
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Correctly diagnose and repair vehicles the first time.
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It is the responsibility of the employee to read, understand and follow the Mountain Hyundai Human Resources Employee Handbook and Policy Manual.
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It is the responsibility of the employee to read, understand and follow any policies given by their direct manager.
SUPERVISORY RESPONSIBILITES
This position may be required to train and coach Apprentices and Lube Technicians.
SUPERVISION RECEIVED
The employee receives clear job expectations, appraisal of job contributions, and coordination of daily work activities and assigned work and inspection of completed work as required. This position is managed by objective and receives minimal daily supervision, the employee is expected to manage their time accordingly.
SCOPE FOR INDEPENDENT ACTION
The employee must refer to the immediate supervisor on:
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Using the shop for anything other than customer and internal vehicles.
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Using any Mountain Hyundai technology for anything other than work purposes.
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Calling in sick or late.
The employee can take initiatives on:
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All tasks outlined within the scope of this description.
MACHINES AND EQUIPMENT
This position is responsible for the safe use of shop equipment to which they are trained, including but not limited to tire cage, tire lifters, hydraulic lube equipment, hoists and impact tools as well as standard computer equipment.
CERTIFICATIONS/SKILLS REQUIRED
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College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
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Strong product knowledge.
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Strong aptitude of technical/mechanical repairs.
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Valid Ontario Driver’s License.
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Excellent time management skills.
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Excellent customer service skills.
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Effective written and verbal communication.
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Excellent interpersonal skills with an engaging and upbeat attitude.
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Organized and an attention to detail with the ability to document customer needs.
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Ability to work in a team environment to achieve common goals.
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Flexible and open to change; take on special tasks as needed.
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Ability to manage customer complaints and to sole difficult problems.
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Results oriented and accountable.
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Able to operate manual and automatic transmissions.
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Basic computer skills.
HIRING PROCESS
This posting is for an existing vacant position. All applications will be reviewed by members of our hiring team. Artificial intelligence (AI) is not used to screen, assess, rank, or select candidates during the recruitment or hiring process.
