Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.
Summary: The Technical Sales Representative will consistently enhance sales performance and will aim to meet or surpass the sales quota the Sales Manager sets. A key emphasis is prioritizing exceptional customer service to ensure customer satisfaction and loyalty. This role will also strive to become a valuable knowledge resource for our Geotechnical and testing material (food & Beverage) products and uphold a commitment to excel in product support.
Accountabilities
- Purpose & Values: Live and demonstrate the company’s purpose and values anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
- Meet or exceed assigned sales and gross margin targets in assigned territory
- Execute the communicated sales strategy to drive revenue growth and achieve departmental and organizational business objectives.
- Provide technical expertise to customers, addressing inquiries and offering solutions.
- Effectively communicate the technical features and benefits of products.
- Stay updated on product knowledge, industry regulations, and market trends, as well as acquire better selling skills
- Strive to implement the "Relationship Selling" model to foster a customer-centric sales process.
- Develop new customer connections and expand the customer base.
- Reporting includes:
- Effective communication with the Sales Manager, other sales team members, as well as purchasing, finance, warehouse, service, and rental team members.
- Utilize the company's CRM tools to track and report on sales activities.
- Sales and related monthly forecasting and report generation
- Strive to manage sales territory in a planned and organized manner as approved by the Sales Manager, including:
- Cultivate and maintain support and strong relationships with existing customers.
- Encourage pipeline growth by developing new customer connections and expanding the customer base.
- Contribute to the development of strategies for market expansion and new market penetration
- Identify and explore new markets and opportunities for the company’s products.
- Strive to provide “hands-on” after-service support as needed.
- Stay informed about industry trends, technological advancements, and competitive products.
- Gather and analyze customer feedback to contribute to product and service improvement.
- Provide insights and suggestions for enhancing customer satisfaction.
- Perform additional duties as assigned to support the team and organizational goals.
Working Conditions
- Environment: Combination of office-based and work in the field, meeting clients, and attending conferences.
- Disruption to Lifestyle: Regular overnight travel required up to 40%
Required Qualifications & Experience
- Education: Bachelor of Science in biological chemistry, a degree in food-related sciences, or a Technologist 3-year Degree – Business Administration, Sales, Marketing, or technical discipline related to the Food & Beverage industry, is an advantage
- Work Experience: 3-5 years in technical sales, exposure, or involvement in the food, drugs, and cosmetics industry will be given preference
- Experience with science lab instrumentation, and the food, drugs, and beverages industry will be given preference
- Varied software experience, data acquisition, Office 365
- Interpersonal Sales Skills
- Is an effective communicator
- Excellent presentation skills
- Effective time and organization manager
- Relates well to people; builds effective and constructive relationships
- Driven for sales results; goal-driven
Key Working Relationships
- Provide regular updates on sales performance, challenges, and opportunities to the Sales and Sector Category Manager
- Build and maintain strong Customer relationships, understanding their unique requirements and providing expert advice on instrumentation solutions.
- Collaborate with technical Sales Associates and Product Specialists to stay updated on the latest product developments, features, and applications.
- Coordinate with the Service & Warehouse team to ensure timely delivery, installation, and maintenance of instruments for customers.
- Represent Hoskin Scientific Group at Industry Events, Conferences, and Trade Shows to network with potential partners, build brand visibility, and identify new business prospects.
Working with Confidential Information:
- Consistent work with confidential data (potential acquisitions, strategic planning)
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Hybrid Work Schedule
