Customer Support Mechanical Technician

Doppelmayr Canada Ltd. -
Saint-Jérôme, QC

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Job details

Full-time
7 days ago

Qualifications

French
DEP
ERP systems
English
Analysis skills
Driving Licence

Full job description

Introduction

With innovative ropeways, the Doppelmayr teams set world records, create eye-catching highlights and generate enthusiasm among customers and passengers. We develop mobility solutions for the future and high-performance material transport systems for use all over the world. This is made possible by our employees, who implement our unique projects and continue to generate enthusiasm with innovative ideas.

Doppelmayr Canada Ltd., located in the beautiful Laurentians region, offers you a unique opportunity to join its team of passionate professionals as a Customer Support Mechanical Technician!

Our promise:

A salary based on your skills
Several weeks of vacation and more than ten additional days paid by the employer
Stability – a permanent position with continuous work throughout the year
Overtime pay
The opportunity to join a team of skilled craftsmen and contribute within a global group experiencing steady growth due to the increasing demand for low environmental impact mobility
And much more!

This position is based at our Saint-Jérôme facility, but requires frequent travel to support our clients in Eastern Canada.

Your tasks

As a Customer Support Mechanical Technician, you will be responsible for performing maintenance, inspections, and mechanical and hydraulic repairs at our clients’ sites, primarily located in Eastern Canada. Your role also includes preparing technical reports and handling emergency calls on a rotating basis with the team. You will play a key role in customer satisfaction by providing strong technical leadership and ensuring thorough follow-up on installations.

Summary of tasks:

Maintenance and Service Interventions

Perform inspections, maintenance, and repairs on mechanical and hydraulic installations
Identify and correct critical issues

Customer Support and Advisory

Respond to client emergency calls and intervene promptly to resolve issues
Represent the company during courtesy visits
Provide inspection services and participate in deficiency and warranty management

Collaboration and Expertise

Work closely with other technicians, service engineers, project managers, and the site supervisor
Prepare and archive detailed service reports
Support the Installation department as needed for new installations

Optimization and Continuous Improvement

Analyze recurring failures and complex issues to recommend technical modifications or adjustments to maintenance programs
Act as a liaison with service engineers to suggest design improvements based on service history

Your profile

Requirements

Diploma of Vocational Studies (DVS) in Industrial Mechanics or any other relevant field (construction mechanics, hydraulics, mechanical engineering technology, etc.)
Minimum of 5 years of experience in a similar role
Strong command of French (spoken and written)
Strong command of English (spoken and written)

The incumbent will regularly collaborate with clients, suppliers, and partners located outside Quebec (Eastern Canada and Austria)

Ability to read complex technical drawings and strong knowledge of the metric system
Experience using an Enterprise Resource Planning (ERP) system

Skill

Technical analytical skills: Ability to quickly diagnose and resolve complex mechanical and hydraulic issues
Communication and customer relations: Strong ability to simplify complex technical concepts and produce thorough documentation (service reports), maintaining a professional and trusted relationship with clients
Priority management: Ability to prioritize urgent issues and plan interventions efficiently to optimize client needs and travel
Autonomy and adaptability: Ability to make technical decisions in the field and adapt to changing conditions
Team spirit: Strong willingness to collaborate and support colleagues in achieving common objectives

Other Requirements

Comfortable working at heights and in various weather conditions
Availability for frequent weekday travel, including overtime
Occasional availability for evening or weekend work during critical phases
Willingness to travel for short business trips across North America and Europe
Valid, unrestricted passport
Valid, unrestricted driver’s license

Keywords: Construction Mechanic, Construction Mechanics, Electromechanic, Electromechanics, Traveling Service Technician, Field Service Technician, Industrial Mechanic, Industrial Mechanics, Hydraulic Technician, Hydraulic Mechanic, Lift Mechanic, Industrial Maintenance Technician, Preventive Maintenance, Corrective Maintenance, Mechanical Troubleshooting, Hydraulic Systems, Mechanical Drawings Interpretation, After-Sales Service, Emergency Troubleshooting, Heavy Machinery

We offer

Casual dresscode

Company cell phone

Company laptop

Dental care

Disability insurance

Employee assistance program

Company events

Extended health insurance

Flexible working hours

Life insurance

On-site parking

Paid time off

You want to move further?

Then apply directly to us!

Questions? Our recruiting team is happy to help you

Naomi Groulx
Conseillère ressources humaines / Human Resources Advisor
Tel:

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