About the Role
Markham Subaru is looking for an organized, upbeat Business Development Coordinator (BDC) to be the first point of contact for our sales and service customers. If you enjoy talking with people, thrive on follow-up, and want to build a career in the automotive industry, we’d love to hear from you. As our BDC, you’ll keep leads moving, responding to online inquiries, booking appointments, and making sure every customer gets a fast, friendly response.
This posting is for a current, open position.
What You’ll Do
- Respond to incoming sales e-leads (chat, email, and web) promptly and professionally.
- Answer service department calls and book both sales and service appointments.
- Make outbound and follow-up calls to new, existing, and lapsed customers.
- Work daily lead lists from management and route each lead to the right department.
- Keep customer records accurate and up to date in the CRM.
- Confirm upcoming appointments, capture contact details, and keep the schedule organized.
- Manage LiveChat and reply to online message requests.
What We’re Looking For
- Previous customer service experience.
- Strong communication skills on the phone and by email.
- Comfortable with computers, email, Excel, and CRM software.
- Highly organized and detail-oriented, with the ability to multitask in a fast-paced environment.
- A friendly, professional, team-player attitude.
- High school diploma or equivalent preferred.
Assets (Nice to Have)
- Experience in an automotive dealership or with dealership software.
- Familiarity with LiveChat or lead-management tools.
What We Offer
- Health / dental benefits
- Room to grow (e.g., a path toward Service Advisor or Sales)
- Employee Parking
If you are a results-driven individual with a passion for business development and a knack for building strong client relationships, we invite you to apply for this exciting opportunity.
Markham Subaru is committed to building a workforce of equal opportunity. We welcome and encourage applications from all diverse backgrounds and abilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
We thank all applicants for their interest. Due to the volume of applicants, we receive, we are only able to contact candidates who have been selected for interviews.
Rest assured, your application will be read and considered by a real person. Our team is dedicated to a fair and thoughtful selection process without the use of AI.
Job Types: Full-time, Permanent
Pay: $42,500.00-$50,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Application question(s):
- Are you available to work full-time, Monday to Friday, 8:00 am–5:00 pm?
- Are you comfortable making a high volume of outbound phone calls to customers each day?
- How many years of experience do you have working with a CRM or customer database?
- Which CRM or dealership software have you used?
- Are you legally eligible to work in Canada?
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (required)
Work Location: In person
