our client is looking for a Collections Specialist to join their busy rental and leasing services organization in Coquitlam, British Columbia on a Contract basis. This role is ideal for someone who can manage a large volume of smaller accounts, communicate effectively with clients, and keep payment activity organized and up to date. You will play an important part in supporting year-end receivables efforts by following up on outstanding invoices, documenting collection activity, and helping improve cash flow through consistent account management.
Responsibilities:
- Contact customers regarding overdue balances across a high volume of smaller business accounts and maintain consistent follow-up throughout the collection cycle.
- Review outstanding invoices, confirm what amounts are recoverable, and track multiple invoices tied to individual client accounts.
- Record collection updates accurately in Excel and internal systems, including call outcomes, payment commitments, and expected payment timing.
- Ask detailed and appropriate questions to confirm when payment will be made, the method of payment, and reference details such as cheque information where applicable.
- Carry out scheduled follow-up activity, including repeated outreach attempts before accounts are considered for write-off review.
- Support a large receivables portfolio by helping manage substantial invoicing volumes during a peak year-end collection period.
- Work closely with internal team members to share payment status updates and ensure account information remains current and well organized.
- Use Excel tools such as pivot tables and VLOOKUPs to monitor collection progress, sort account data, and identify priority follow-ups.
- At least 1 year of collections experience, preferably in a high-volume environment handling multiple customer accounts.
- Background in B2B collections with a solid understanding of delinquency follow-up, payment processing, and account resolution practices.
- Strong customer service skills with the ability to handle sensitive payment conversations professionally and effectively.
- Proficiency in Microsoft Excel, including experience using pivot tables and VLOOKUPs for tracking and reporting.
- Familiarity with accounting or receivables software systems used to manage invoices, payment activity, and collection notes.
- Excellent organizational skills and attention to detail, particularly when maintaining accurate records across numerous accounts.
- Ability to work in office in Coquitlam, British Columbia for the duration of the contract assignment.
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