Surelock Homes Ltd. is looking to build and diversify our workforce. As a family-owned business established in Barrie 29 years ago, we pride ourselves on being trustworthy, forward-thinking entrepreneurs. Our unmistakable fleet services Simcoe County, delivering consistently reputable client service. Surelock Homes is a proud member of the downtown business core with a retail location and office at 109 Bayfield St.
Our clients are our primary focus. Delivering technically sophisticated security solutions and reliable client support is what our business was built on. We are looking for someone who can perpetuate these values and bring new ideas to the table.
With Surelock Homes, you will enjoy a wide variety of skill development, from customer service to technical skills. Our security solutions suite includes systems such as: card access, security cameras, intercoms, handicapped door operators, keyless entry, all-door hardware, and doors. As a Client Service Technician, you will gain confidence in the installation of our systems through ongoing training and development.
How We Operate
- ESC Desko CRM dispatching system
- Store-front business for B2C & B2B clients
- Work-life balance for all employees, who live and work locally
- Supportive team environment
- Effort-based compensation system, based on experience and on-the-job accomplishments
Responsibilities
- Provide outstanding client service leading to repeat business
- Identify security needs for clients, generating sales
- Communicate knowledge to clients, allowing them to make informed decisions
- Identify solutions to complex problems through collaboration, communication and creative thinking
- Install and improve security solutions allowing clients to enjoy peace-of-mind
- Ability to maintain client files with accurate recordkeeping
- Maintain an employee vehicle, ensuring reliability and cleanliness
- Maintain a professional appearance adhering to dress code
- Build a network of connections in the community
Preferred Experience
- Eagerness to learn
- Problem-solving skills
- Communication skills
- Customer service background
- Kantech access control, DSC, IP & Port Forwarding
- Microsoft Office Suite
- Background in: electrical, technology, trades, construction
What unique skills do you have to share with the crew? Whether you are just starting your career or are an established professional, we have positions available for you.
Job Type: Full-time
Pay: $40,000.00-$70,000.00 per year
Additional pay:
Benefits:
Flexible language requirement:
Schedule:
- Day shift
- Monday to Friday
- On call
- Overtime
Experience:
- Alarm Technician: 3 years (preferred)
Work Location: In person
