Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
ROLE PURPOSE
Connective is a non-profit organization delivering a range of social services, with over 1,300 employees, the large majority members of one of three bargaining units (CUPE, BCGEU, and the Yukon Employees Union). Connective is committed to providing high-quality, person-centred programs and services to the communities we serve.
The HR Coordinator is a central delivery role within Connective's Shared Services function. Working under the direction of the Director, HR Operations and Corporate Services, this role provides consistent and accurate transactional People & Culture support across the full employee lifecycle, from onboarding through to offboarding. HR Coordinators are also a key support resource for talent acquisition, handling transactional recruitment activity in partnership with the Talent Acquisition Lead and assisting hiring managers with process coordination.
This is a role that requires strong organizational skills, a high degree of accuracy, sound judgment in confidential situations, and a genuine service orientation. The HR Coordinator is often the first point of contact for employees and managers on day-to-day HR matters, and how they handle those interactions shapes the employee experience of People & Culture across the organization.
STATUS
Exempt.
HOURS (40 HOURS PER WEEK)
Monday to Friday, 0830-1630
WHAT WE OFFER?
- Committed Living Wage Employer
- 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
- 2023 High-Performance Culture Award from Supporting Lines
- Competitive benefits package, including health, wellness, and pension plan
- Career and personal development, with the ability to grow in a diverse range of programs and departments
- Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
- Access to On-Demand Pay to withdraw earned wages before payday
- Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)
KEY ACCOUNTABILITIES
Employee Lifecycle Administration
- Process new hire documentation, employment contracts, and onboarding materials accurately and in a timely manner
- Coordinate and support the employee onboarding experience, liaising with managers, IT, and Payroll to ensure new employees are set up for success from day one
- Administer changes to employee records, role changes, compensation adjustments, leave of absence, and terminations, in Ceridian Dayforce with accuracy and appropriate documentation
- Process offboarding documentation and coordinate exit logistics in partnership with managers and the Director HR Operations and Corporate Services
- Maintain accurate and up-to-date employee files, both digital and physical, in compliance with privacy legislation and Connective's records management policies
Recruitment Support
- Support the Talent Acquisition Lead with transactional recruitment activity, posting roles, managing candidate communications, scheduling interviews, coordinating reference checks, and maintaining ATS records in Ceridian Dayforce
- Serve as the primary recruitment support resource for hiring managers in the absence of the Talent Acquisition Lead, coordinating process without making assessment or selection decisions, which remain with the hiring manager
- Maintain recruitment tracking and reporting to support time-to-fill metrics and pipeline visibility
Employee and Manager Support
- Respond to employee and manager queries on P&C policies, processes, and procedures, escalating to the appropriate HR Business Partner or CoE Lead when matters require specialist input
- Prepare employment verification letters, reference letters, and other standard HR correspondence
- Support the administration of leaves of absence including parental leave, medical leave, and other statutory or policy-based leaves
- Assist with the coordination of performance review cycles, ensuring managers have the tools and timelines they need
HR Operations and Compliance
- Ensure all HR transactions comply with applicable employment legislation: BC Employment Standards Act, Human Rights Code, and relevant collective agreement obligations
- Support the Director HR Operations and Corporate Services in identifying and documenting process improvements within Shared Services
- Maintain confidentiality in all HR matters and handle sensitive employee information with discretion at all times
- Contribute to the continuous improvement of Shared Services processes and service standards
WORKING CONDITIONS
- Function independently, while remaining a crucial member of the support team
- Adhere to Connective policies and procedures
- Be available to work flexible hours as needed. May include some evenings/weekends, as determined by the regional office needs and schedules
EXPERIENCE AND SKILLS
Required
- Minimum three years of experience in an HR coordinator, generalist, or administrative role with direct responsibility for employee lifecycle processes
- Demonstrated ability to manage high-volume transactional work accurately and to deadline
- Experience with an HRIS platform, Ceridian Dayforce experience is a strong asset
- Working knowledge of BC employment legislation including the Employment Standards Act and Human Rights Code
- Strong written and verbal communication skills, able to correspond professionally with employees and managers at all levels
- Experience working in a unionized environment is an asset
- Post-secondary education in People & Culture, Business Administration, or a related field, OR demonstrated equivalency through experience
Preferred
- Experience supporting recruitment coordination in an ATS environment
- Familiarity with collective agreement administration at an operational level
- CPHR candidacy or interest in pursuing the designation
Competencies
- Accuracy and attention to detail, catches errors before they become problems and has systems to maintain quality in high-volume work
- Service orientation: treats employees and managers as customers and responds with professionalism and follow-through
- Discretion: handles sensitive and confidential information appropriately at all times
- Organizational discipline: manages multiple tasks and competing deadlines without dropping the ball
- Adaptability: comfortable in a changing environment and willing to take on emerging priorities as the HR function evolves
REQUIREMENTS
- Ability to successfully complete a Vulnerable Persons Criminal Records Check
- Ability to successfully pass a reference check
COMPENSATION
Annual Salary will be between $71,300 to $89,100 and will be based on experience and qualifications. This role is also eligible for the organization's comprehensive benefits package. The salary range provided represents the total compensation plan for this position. Actual salary placement will be determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities. Placement within the range is typically at the midpoint.
Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.
INCLUSION
At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.
For more information on Connective’s services and locations, visit our website at https://connective.ca/
