Symphony Senior Living is a leading provider of quality senior services in Canada; we provide private pay services to residents in our beautiful communities, from assisted living, through to end of life. We are the true alternative to a Long-Term Care facility – to that end we are not a medical institution; we are the home to many seniors of many levels of ability. We Serve both our Seniors and their loved ones.
Symphony Senior Living is currently seeking Assistant Director of Care at our Symphony Orleans community. We will teach you our systems, programs and philosophy, but we cannot teach compassion and empathy, so you will demonstrate those to us in an interview process.
If you love working with seniors and you find the challenge of connecting and serving seniors with physical and memory care needs rewarding this could be the position for you! We require someone who is compassionate and driven to provide a high quality, interactive, residential environment to residents, their families and the team.
JOB SUMMARY
Reporting to the Director of Care, the Assistant Director of Care (ADOC) is responsible for the health and wellness of all Residents, as well as providing leadership to all members of the Wellness Team.
DUTIES AND RESPONSIBILITIES
The ADOC aides the Director of Care in the ongoing operation of the Retirement Community through the completion of the following duties:
Operations Management
1. Develops and implement assessment plans for each resident ensuring that their health and lifestyle needs are met
2. Promotes, markets and sells the “Signature Service Plan” to all Resident’s
3. Works in coordination with members of the Leadership Team to effective communicate the Resident’s needs and the added services they request through the “Signature Service Plan”
4. Develops staffing patterns to meet the Resident’s needs
5. Co-operates and co-ordinates services with community agencies and other health care providers
6. Provides guidance and act as a resource to Team Members and Volunteers
7. Maintains standards in the community that are within the guidelines of SSL policies
8. Oversees resident care/service needs and levels, and develops appropriate service plans
9. Oversees the operations of all resident services in the community
10. Assists the Wellness Team to develop goals and objectives for the department
11. Sets clear performance goals for the department and communicate them to all Team Members
12. Ensures financial decisions include consideration of the department’s goals and objectives and priorities
Quality Improvement/Risk Management
1. Seeks to continuously improve department services and performance
2. Consults with Team Members and Volunteers to obtain ideas for improving the quality of processes and services
3. Keeps abreast of new trends and best practices in related industry and for seniors
4. Supports Team orientation and continuing education
Human Resources Management
1. Ensures the department staffing levels are appropriate from a competency and skill basis given the need
2. Recruits Team Members, assigns duties and monitors performance
3. Oversees and ensures that all aspects of the performance management and discipline processes are in keeping with SSL policies and legal requirements
4. Conducts monthly meetings with Team Members
5. Facilitates open communication with Team Members through memorandums and monthly meetings
6. Supports Team Members by being visible and available on a daily basis and asking key questions to determine what is needed for them to be successful in their role
7. Ensures that all new Team Members receive an orientation in keeping with SSL expectations and policies
8. Communicates, supports, follows and enforces the corporate Mission, Vision and Values
Commitment to Mission, Vision and Values
1. Effectively articulates and emulates the organizational vision/values with Residents, family, co-workers, Team Members and community partners
2. Ensures that all Team Members understand how his or her work relates to the Community and organizational vision
3. Builds enthusiasm and commitment from Team Members to the mission, vision and strategic objectives
4. Acts to align department goals with organizational strategic direction
5. Adheres to all health and safety policies and procedures related to Team Members and Residents and promotes a culture of safety
6. Develops credibility and trust with leadership team, Team Members, Residents and families in order to lead the department to provide exceptional quality Resident focused services
7. Ensures that decision-making ultimately supports enhancing the quality of life of all Residents
Resident Service Focus
1. Demonstrates a genuine desire to be of help to others
2. Applies a broad understanding of Resident needs to monitor satisfaction and takes corrective action when necessary
3. Develops effective relationships with Residents and professionally works with them to solve problems and ensure Resident needs are met in a manner that supports the corporate mission
4. Anticipates issues that go beyond Resident requests in order to meet their goals and need
5. Looks for creative ways to resolve Resident requests in a way that meets the needs of all stakeholders
Results Driven Focus
1. Strives to meet personal objectives and accepts responsibility for all areas of the job
2. Encourages critical thinking and innovations in problem solving activities
3. Secures the resources and supports required to accomplish goals through negotiation and influence
4. Sets departmental goals as well as the programs and processes required to achieve them
5. Provides specific performance feedback, both positive and corrective, on an on-going basis dealing firmly and promptly with performance problems
Leadership
1. Builds teams that are founded on principles of openness and integrity
2. Supports others to make decisions about their own work
3. Creates a supportive environment for Team Members and Volunteers as evidenced by the ability to bring the team together and build employee engagement
4. Fosters a climate of openness, trust and solidarity among Team Members and Volunteers by treating each person as a valued Team Member
5. Takes a proactive, positive view of Team Members and Volunteers and their capabilities, ensuring they understand their role and responsibilities, counseling and supporting them in improving their skills
6. Embraces the “big picture”, establishes direction and aligns people to build commitment to achieving goals
Resiliency and Adaptability to Change
1. Recognizes, initiates and meets changing conditions and situations in the workplace
2. Seeks out and introduces new perspectives and information to the team in order to stimulate innovation and change
3. Encourages and produce change in self and others
4. Coaches Team Members through the change process; provides direction and steering for professional development and encourages successful performance during the transition and in the new environment
5. Includes others in change initiatives, keeping them involved and informed
6. Creates conditions and processes that support change
7. Identifies and capitalizes on opportunities created by change
8. Deals effectively with pressure; maintain focus and intensity and remains optimistic and persistent, even under adversity
Collaborative Relationship Building
1. Embraces and creates the conditions for a positive team culture
2. Develops collaborative interdepartmental relationships and supports Team Members within these relationships
3. Identifies and develop opportunities to create relationships with other professionals and/or organizations
4. Develops and maintains personal visibility and credibility with other professionals and community leaders
Continuous Learning
1. Accepts responsibility for own development and encourages the achievement of others
2. Builds an environment where people can learn by understanding their strengths and acting upon their development needs
3. Pursues new knowledge about the industry and shares knowledge with team and peers
4. Plans development activities to align with and support long term strategy
5. Identifies future competencies and expertise required by the department and develop and pursue learning plans accordingly
6. Actively supports in-service participation, meetings and Committees
SKILL, EFFORT, COMPETENCIES AND OTHER SPECIFICATIONS
Education/Qualifications
Required
· RPN in good standing with the Ontario College of Nurses
· Computer skills – advanced working knowledge with Word, Outlook and graphic software
· Up to date Standard First Aid and CPR
Experience
· 3 - 5 years Management Experience
· Previous marketing and sales experience is an asset
Communication
· Effectively manage differences and resolves issues openly, fairly and constructively
· Interact with others in a manner appropriate to the situation as well as facilitating solutions
· Follow established communication channels to address problems and concerns
Act as a trusted advisor and coach to others
Must be able to communicate in English (written, verbal, reading)
Fluent in English
Physical Demands
· Sustained walking, sitting, standing, squatting
· Carrying (3.0 – 15 kgs)
· Varying lumbar and cervical rotation, as well as shoulder reaching
· Wrist must be capable of moving in all planes
· Various forms of grip, pinching and finger dexterity required
Mental Demands
· Ability to respond effectively to inquiries, issues and concerns
· Short and long term memory capability
· Alertness, concentration, judgement and decision making
Other Competencies
· Ability to empathize
· Ingenuity and creativity
· Problem solving and critical thinking
Desired Shift Pattern
11am -7pm Monday to Friday / One weekend on and one off rotation
Please submit your resume AND cover letter. Your cover letter must detail why you are interested in the position, how your education/career experience makes you the best candidate for this position and what you hope to accomplish in your first 90 days.
Job Types: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed
Application question(s):
- Are you comfortable working with animals around (cats, dogs, birds, bunnies, etc)?
- What is your starting salary expectation?
- Are you eligible to work in Canada?
Experience:
- Nursing: 1 year (preferred)
Language:
Licence/Certification:
- Are you registered with the College of Nurses of Ontario? (required)
Work Location: In person
