Job Summary
We are seeking an experienced and dedicated Resident Manager to oversee the daily operations of our property. The ideal candidate will be responsible for maintaining high levels of resident satisfaction, ensuring property maintenance, and managing administrative tasks. This role requires strong organizational skills, excellent customer service, and proficiency in property management software. The Resident Manager acts as the primary point of contact for residents and staff, fostering a positive community environment.
Duties
- Manage day-to-day property operations, including leasing, maintenance coordination, and resident relations
- Utilize Yardi and other property management software to handle data entry, rent collection, and reporting
- Oversee administrative functions such as filing, record keeping, and correspondence
- Conduct property inspections and coordinate repairs or maintenance requests using CMMS systems
- Handle resident inquiries, complaints, and lease negotiations with professionalism and courtesy
- Maintain accurate records of resident information and financial transactions
- Promote community engagement through effective communication and customer service
- Assist with marketing efforts to attract prospective residents and retain current tenants
- Ensure compliance with safety regulations and property policies
Qualifications
- Proven experience in property management or office administration within a residential setting
- Strong knowledge of Yardi, CMMS, and other property management tools
- Excellent office experience including data entry, filing, and record keeping
- Exceptional customer service skills with professional phone etiquette
- Ability to negotiate lease terms and resolve conflicts effectively
- Experience in sales or marketing is a plus
- Strong organizational skills with attention to detail
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Previous experience in customer relationship management is preferred
- Knowledge of property maintenance procedures is advantageous
This position offers an opportunity to lead a vibrant community while utilizing your administrative expertise. We value professionalism, initiative, and a commitment to providing outstanding resident experiences.
Pay: $33,779.25-$75,100.92 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
