Glenmore Custom Print & Packaging is a leading folding carton and specialty packaging manufacturer, proudly serving brand owners across North America. With a focus on innovation, quality, and sustainability, we combine advanced printing and finishing technologies with decades of craftsmanship. We are growing our creative and technical team and are looking for a Project Manager to join us.
About the Role
The Project Manager acts as the key liaison between customers, sales, and the production team to ensure packaging and print projects are delivered on time, on budget, and to the highest quality standards. This role requires strong organizational skills, technical understanding of printing and finishing processes, and the ability to manage multiple projects in a fast-paced environment.
Key Responsibilities:
Project Management
- Manage print and packaging jobs from order entry through to final delivery.
- Create and monitor production schedules, ensuring deadlines and customer expectations are met.
- Coordinate with sales, prepress, pressroom, finishing, and shipping departments to align project timelines and resources.
- Identify risks, resolve issues, and escalate concerns when necessary to prevent delays.
Customer Service & Communication
- Serve as the primary point of contact for assigned customer accounts.
- Provide job status updates, proofs, approvals, and post-production reports.
- Build strong relationships with customers, ensuring a high level of service and satisfaction.
- Work with sales on estimates, project scoping, and repeat job documentation.
Quality & Compliance
- Review job dockets and specifications for accuracy before releasing to production.
- Ensure compliance with brand standards, colour profiles, and regulatory/GMP requirements.
- Oversee quality checks throughout the production cycle and assist in root-cause analysis for quality issues.
Process Improvement
- Contribute to continuous improvement initiatives in workflow, scheduling, and customer communication.
Qualifications & Skills
- 2 years’ experience in print production, packaging, or a related manufacturing environment.
- Strong knowledge of printing processes (offset, digital, flexo), substrates, finishing, and colour management.
- Excellent organizational, multitasking, and time management skills.
- Proficient with ERP/MIS production systems and MS Office (Excel, Outlook).
- Customer service oriented with strong written and verbal communication skills.
- Problem solving and decision-making skills under tight deadlines.
- Post-secondary education in print management, graphic communications, or related field is an asset.
Core Competencies
- Attention to detail and accuracy.
- Strong teamwork and leadership skills.
- Ability to prioritize and adapt in a fast-paced environment.
- Continuous improvement mindset.
- Professionalism and accountability.
If you are a motivated and results-driven Project Manager with a passion for excellence, we encourage you to apply and work alongside truly magnificent colleagues . We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and advancement.
Job Types: Full-time, Permanent
Pay: $55,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Richmond, BC V6V 2G9: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Project management: 2 years (required)
- Printing and Packaging: 2 years (preferred)
Work Location: In person
