Home Instead – West Vancouver, BC
Full-Time | Sunday–Thursday | On-Site
Make a Difference Every Day
At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. As a leading provider of non-medical home care and companionship services, Home Instead operates through a global network of independently owned franchises committed to delivering exceptional care and support.
We are currently seeking a highly organized, service-driven Scheduling & Service Coordinator to join our team in West Vancouver. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about supporting seniors, families, and caregivers.
About the Role
As a Scheduling & Service Coordinator, you will play a key role in ensuring seamless coordination between clients and Care Professionals. You will be responsible for scheduling, client and caregiver support, compliance tracking, and maintaining strong relationships that contribute to outstanding care experiences.
Key Responsibilities
- Answer incoming calls professionally and provide exceptional customer service
- Coordinate and maintain caregiver and client schedules
- Match clients and Care Professionals based on care needs, skills, availability, and location
- Foster strong relationships with clients, families, and Care Professionals
- Monitor scheduling changes and ensure continuity of care
- Document activities, communications, and updates accurately within company software systems
- Maintain accurate and up-to-date client and caregiver records
- Address and resolve client and caregiver concerns in a timely and professional manner
- Communicate effectively with colleagues, clients, family members, and Care Professionals
- Ensure compliance with company policies, procedures, and ethical standards
- Participate in office meetings and Care Professional meetings as required
- Provide support during emergency scheduling situations and assist with caregiving coverage if needed
- Deliver an exceptional experience both in person and over the phone to clients, caregivers, and prospective clients
Qualifications & ExperiencePreferred Experience
- Experience in client services, healthcare, home care, senior care, social work, care coordination, or a related field
- Experience working directly with older adults, families, and caregivers is considered an asset
- Strong hospitality and customer service mindset with excellent communication skills
- Ability to multitask, prioritize, and remain calm under pressure
Technical Skills
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Experience with scheduling or client management software is preferred
- Experience with WellSky and/or Salesforce is an asset
Additional Requirements
- Availability to work Sunday through Thursday
- Ability to work full-time on-site in West Vancouver
- Valid driver's license and reliable transportation
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information professionally
- Eagerness to learn and contribute to a collaborative team environment
What We Offer
- Competitive salary
- Monthly bonus program
- Four (4) personal days annually, in addition to vacation entitlement
- Two (2) weeks of paid vacation
- Monthly team appreciation and recognition events
- Additional paid time off during the Christmas and New Year's period
- Ongoing training, professional development, and growth opportunities
- The opportunity to make a meaningful impact in the lives of seniors and their families
Apply Today
If you are passionate about delivering exceptional service, supporting older adults, and being part of a growing organization that values compassion, integrity, and excellence, we would love to hear from you.
Join Home Instead and help us enhance the lives of aging adults and their families in our community.
Each Home Instead® office is an independently owned and operated franchise of Home Instead, Inc., an Honor Company.
Pay: $50,000.00-$55,000.00 per year
Benefits:
Work Location: In person
