Content Designer - Digital Products (UX writing for Online Web):
On behalf of our Banking client, Procom is searching for a Content Designer - Digital Products (UX writing for Online Web) for a 12-month role. This position is a hybrid position with 4 days onsite at our client’s Toronto, Ontario office.
Content Designer - Digital Products (UX writing for Online Web) - Job Description:
As a member of the Online Banking Team, this designer will work on the bank’s Digital Servicing experiences, focusing on creating simplified self-service online banking features. The role involves supporting a new initiative aimed at reducing calls to advice centers and branches by enhancing online self-service capabilities.
Content Designer - Digital Products (UX writing for Online Web) - Responsibilities:
- Collaborate with cross-functional teams to research and identify client problems
- Create and evaluate potential solutions for online flows
- Develop, test, and translate content for digital products
- Support product managers, project managers, business analysts, developers, and QA teams
- Work on projects like improving search experiences and credit card switch flows
Content Designer - Digital Products (UX writing for Online Web) - Mandatory Skills:
- 4-7 years of content experience in digital product (UX writing for web and apps)
- Proficient in English, with strong written and verbal communication skills
- Experience with Lean UX/Agile project management environments
- Comfortable with Figma and Confluence
- Basic understanding of Interaction design and Visual Design
- Experience with usability research focused on content
- Ability to edit to the main client message and communicate design rationale
Content Designer - Digital Products (UX writing for Online Web) – Nice-to-Have Skills:
- Experience with Mural
- Familiarity with Jira
- Strong collaboration skills with stakeholders
- Experience with Mobile-first content solutions
- Experience in conversational design and AI capabilities
Content Designer - Digital Products (UX writing for Online Web) – Assignment Length:
This is a 12-month contract position.
Content Designer - Digital Products (UX writing for Online Web) - Start Date:
ASAP.
Content Designer - Digital Products (UX writing for Online Web) - Assignment Location:
Toronto, Ontario, Canada. This position is hybrid, requiring 4 days in the office.
