Company Overview
The Ramada Ottawa is an 87 room property , surrounded by nature .
Summary
We are seeking a dedicated Guest Service Manager to lead our team at The Front desk . The candidate must have strong customer service skills and leaderships skills .
The candidate must have prior hotel experience to be considered for this position. Minimum 5 years in a manager or supervisory roll.
This role is vital to ensuring our guests receive top-notch service from the moment they arrive. Your contributions will enhance our reputation as a premier destination/
Responsibilities
- Welcome guests warmly and assist them with their inquiries and reservations.
- Resolving issues with all guests complaints, and providing support for the front desk staff.
- Manage front desk operations efficiently, including check-ins and check-outs.
- Creating schedules
- Coaching staff
- Training new staff
- Inventory control
- Invoicing
- Credit card reconciling
- Commission reconciling
- Payment for groups
- Co ordinate with sales manager on groups
- Implementing new procedures
- Preventive maintenance Inspections
- Dealing with all guest complaints
- Organizing pest control preventive
- Weekly rooms inspections for quality control
- documenting and discipline of staff
- Approving staff payroll
- approving night audit reports and looking for discrepancies
- Bring all concerns to General Manager
- On Call required, alternating weeks, and weekends.
Requirements
- Minimum 5 years experience in hotel supervisory of management role
- On Call required
- Knowledge of revenue management
- Excellent problem solving skills
- Strong communication skills with excellent phone etiquette.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Ability to handle emergency situations , and sometimes difficult situations
- Bilingual is required for this position
- Experience in Opera Cloud is an asset
- Critical thinker
- Able to multi task
- Problem solver
- Positive attitude
If you are passionate about providing exceptional service and want to be part of a welcoming team at The Ramada Ottawa, we invite you to apply today!
Job Types: Full-time, Permanent
Pay: $60,000.00-$63,000.00 per year
Benefits:
- Dental care
- Life insurance
- On-site parking
Education:
- Secondary School (preferred)
Experience:
- Management : 3 years (required)
Language:
- English (required)
- French (required)
Work Location: In person
