For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Position Summary:
We're looking for a strategic and collaborative Manager, Market Share Growth to help drive LifeLabs' growth across Ontario's government-funded healthcare sector. This hybrid role is based in Toronto and offers the opportunity to work closely with leaders across the organization to evaluate new business opportunities, support market expansion, and strengthen LifeLabs' position as a trusted healthcare partner.
In this role, you'll lead the review and assessment of new and existing business opportunities, coordinating cross-functional stakeholders to support informed decision-making, successful client onboarding, and continuous improvement of business review processes. Working closely with Operations, Business Development, Contract Management, Finance, Real Estate, and other partners, you'll play a key role in balancing strategic growth with operational readiness while supporting LifeLabs' long-term business objectives.
Vacancy status: This posting is for an existing position.
What You’ll Do:
Market Growth Strategy & Business Evaluation
- Lead the review and assessment of new and existing business opportunities, renewals, and strategic growth initiatives across Ontario.
- Evaluate opportunities by conducting financial, operational, complexity, and risk assessments in partnership with Finance and cross-functional stakeholders.
- Support the planning and execution of initiatives that protect and expand LifeLabs' market share while aligning with organizational priorities.
- Apply and continuously refine business evaluation frameworks, including complexity matrices, to support consistent and informed decision-making.
Cross-Functional Partnership & Business Implementation
- Partner with Operations, Business Development, Contract Management, Consumer Markets, Finance, Real Estate, and other internal teams to evaluate opportunities and ensure successful client onboarding.
- Coordinate stakeholders throughout the business review and approval process, ensuring timely decisions and effective communication across the organization.
- Provide guidance to stakeholders on review requirements, business processes, and information needed to support new business opportunities.
Process Improvement & Performance Insights
- Manage the end-to-end business review and approval process, identifying opportunities to improve efficiency, governance, and overall effectiveness.
- Analyze business performance, market trends, and operational data to identify opportunities for continuous improvement and inform strategic recommendations.
- Monitor process integrity, proactively identify risks or issues, and escalate concerns as needed to support timely resolution.
Leadership Support & Strategic Communications
- Support the development and execution of short-, medium-, and long-term market share strategies.
- Prepare executive briefings, presentations, and leadership updates that communicate business opportunities, recommendations, and key decisions.
- Build strong relationships across the organization to foster collaboration, alignment, and successful delivery of strategic initiatives.
What You'll Bring:
- 5–7 years of progressive experience in healthcare, the laboratory industry, or a related field, with experience supporting strategic business initiatives and cross-functional collaboration.
- University degree in Business, Healthcare Administration, Engineering, Science, or a related discipline, or an equivalent combination of education and experience.
- Experience evaluating new business opportunities, market intelligence, and business case development.
- Strong understanding of Ontario's healthcare system, laboratory industry, and key stakeholders.
- Proven ability to build collaborative relationships and influence stakeholders across multiple business functions.
- Strong analytical, financial, and problem-solving skills with the ability to assess risk, identify opportunities, and make sound recommendations.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced, evolving environment.
- Excellent written, verbal, and presentation skills, including experience preparing executive-level communications.
- Comfortable working with ambiguity while driving results through collaboration and sound judgment.
- Project management experience is considered an asset.
Why Join Us?
At LifeLabs, we're committed to improving healthcare through innovation, collaboration, and exceptional patient care. You'll have the opportunity to influence strategic business decisions, collaborate with leaders across the organization, and help shape initiatives that support sustainable growth and operational excellence across Ontario.
Working alongside talented colleagues in a collaborative and purpose-driven environment, you'll contribute to meaningful projects that strengthen healthcare services for the communities we serve. If you enjoy solving complex business challenges, building strong partnerships, and making a meaningful impact, we'd love to hear from you.
What We Offer:
Salary range: $81,431 - $103,825 CAD annually (commensurate with experience).
#LI-SN1
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email
[email protected].
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
