Service Coordinator
Mircom/Gardia Ltd. is currently seeking dedicated professionals with strong coordination and management skills as well as exceptional organizational skills. Candidates must have a strong work ethic and will be able to work individually and with other coordinators while maintaining eagerness and commitment to growth.
Key Job Responsibilities:
- Scheduling of technicians to conduct service calls and routine test inspection and verification services.
- Provide support in procuring parts required for projects and service calls.
- Provide applicable reports and work orders to technicians.
- Control submission of technical staff documentation.
- Effectively communicate with customers including answering incoming calls.
- Dispatching of field technicians using software-based program for scheduling and time sheets.
- Contribute to the development of software geared toward department expansion.
- Contribute to general duties and responsibilities as requested or required.
Knowledge, Skills and Experience:
- Must possess previous experience in customer service, with dispatching experience considered essential.
- Ability to communicate in English both verbal and written.
- Strong computer skills (Microsoft Office, Excel, Word, Outlook, etc.)
- Previous Fire Alarm/Fire Protection industry experience is an asset but not essential.
- Effective communicator with all levels of customers, staff and management.
- Excellent ability to think critically and problem solve.
- Solid customer focus and ability to work under pressure; ability to meet customers needs.
- Must have exceptional organizational skills, willing to learn.
- Strong time management skills with the ability to multi-task and prioritize.
We offer:
- Competitive Wages
- Group Health Insurance Plan
- Company RRSP Plan
- A great work environment.
- Opportunity for career advancement.
- Job Type: Full-time
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Work Remotely
Job Types: Full-time, Permanent
Pay: $40,000.00-$60,000.00 per year
Benefits:
- Dental care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Ability to commute/relocate:
- Vaughan, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
