Service Experience Coordinator
Land Rover & Volvo Cars Kelowna
Are you someone who takes pride in delivering exceptional customer experiences, staying organized, and keeping operations running smoothly behind the scenes? Join our team as a Service Experience Coordinator and become an essential part of creating the premium ownership experience our Land Rover and Volvo clients expect.
This is much more than a traditional valet position. You'll play a key role in supporting the daily operations of our Service Department by welcoming guests, coordinating vehicle logistics, assisting with tire storage, supporting the Parts and Service teams, and ensuring every vehicle is presented to the highest standard.
What You'll Do
As a Service Experience Coordinator, you'll help create a seamless service experience from arrival to delivery by:
Greeting and welcoming service guests in a professional and friendly manner
Assisting with vehicle check-in, parking, and movement throughout the dealership
Coordinating seasonal tire storage and retrieval for clients
Washing, fueling, and preparing vehicles for customer delivery
Maintaining vehicle presentation standards inside and outside the dealership
Supporting the Parts and Service teams with day-to-day operational needs
Assisting with inventory organization and transportation of parts and tires
Helping maintain a clean, safe, and organized service facility
Contributing to an exceptional customer experience at every touchpoint
What We're Looking For
A positive, customer-first attitude
Strong organizational skills and attention to detail
Ability to multitask and thrive in a fast-paced environment
A team-oriented mindset and willingness to help wherever needed
Professional appearance and communication skills
Ability to work independently and take initiative
Valid driver's license with a clean driving record
Comfortable driving a variety of vehicles, including luxury SUVs and cars
Ability to lift and move tires and perform physical tasks as required
Why Join Us?
At Land Rover & Volvo Cars Kelowna, we are passionate about delivering an outstanding ownership experience. You'll work alongside a supportive team in a professional, premium automotive environment where your contributions directly impact customer satisfaction and dealership success.
If you enjoy working with people, take pride in attention to detail, and want to be part of a team that delivers exceptional service every day, we'd love to hear from you.
Apply today and help create an outstanding experience for every guest who visits our dealership.
