HAVN
Maintenance Manager
ABOUT HAVN
HAVN is an experience design business. Our medium is hydrotherapy, sauna, cold immersion, rest. Our real product is presence: the feeling of being pulled out of your head and into your body, held by a space that has been designed with intention and care.
When you walk into HAVN, you should be caught up in it, the atmosphere, the warmth, the detail. When you sit in the sauna and then move into the cold pool, you are brought fully into your body. Everything, every design choice, every temperature, every interaction, either adds to that spell or quietly breaks it.
THE ROLE
The Maintenance Manager is responsible for two things that are actually one thing: keeping the infrastructure working and keeping the experience alive. Back-of-house systems. Front-of-house feel. You are the reason HAVN can be captivating at 8am and again at 8pm.
This is not a reactive role. We are looking for someone who prevents things from breaking, who sees the small sign before it becomes the big problem, who builds systems that protect the experience consistently.
The standard we hold ourselves to is what we call the “Month Three standard” the facility looks and feels the way it did when it was brand new, three months in, before anything had a chance to degrade. That is the baseline, we stive to maintain daily.
You will have support from a Junior Maintenance Technician who assists with weekly pool flips and lower-skill tasks. The overall standard, the systems, and the ownership sit with you. Disruptive maintenance work is completed before opening (8am or 9am depending on schedule) or after closing (10:30pm onward) so the guest experience is never interrupted. Working hours are M-F 5:00am-1:00pm with the occasional night and weekend shift required.
WHAT YOU’LL OWN
Back-of-house
– Full ownership of sauna, cold plunge, and pool systems — maintenance, servicing, and water chemistry
– HVAC, plumbing, electrical, lighting, landscape, irrigation, and marine infrastructure: proactive scheduling and contractor coordination
– Equipment lifecycle management: servicing schedules, fault diagnosis, supplier relationships
– Building fabric — decking, wood preservation, floor surfaces, paint quality: identifying and resolving issues before they reach guests
– Safety compliance and documentation across all systems
– Maintenance-related inventory: chemicals, consumables, tools, replacement parts, and emergency supplies
Front-of-house
– Space presentation at opening: the environment is clean, intact, and exactly as it should be
– Noticing and flagging anything that disrupts the sensory experience, a flickering light, a missing piece of trim, an unfamiliar smell.
– Cleanliness protocols that reflect care, not just compliance
– Communicating clearly with the GM and upper management when something needs an aesthetic decision your job is to catch it, not to make the call alone
Digital & operational systems
– Digital maintenance tracking, logging, and reporting — accurate records across all systems
– Inventory management: knowing what you have, what you need, and what’s coming
– Task management and scheduling platforms
– Vendor and contractor coordination and documentation
– SOP development and upkeep
– Participation in operational planning and leadership discussions
Skills matter. But we are hiring a kind of person before we are hiring a set of competencies. The right person for this role has the following qualities.
You see before others notice
You walk into a space and immediately register what’s slightly off. A flicker in the lighting. A dented piece of trim. A smell that wasn’t there yesterday. You notice these things not because you’ve been trained to look but because they bother you. You flag them immediately and, where it’s yours to fix, you fix it.
You think in systems, not tasks
Your maintenance history is not a list of things you’ve fixed. It is a record of breakdowns you have prevented. You build routines, schedules, and checklists. You ask: what will fail in three months if I don’t address it today?
You understand that your work is emotionally load-bearing
A broken heater at HAVN is not an inconvenience. It is a broken promise to a guest who came to feel something. You don’t need us to explain this to you. You already understand it.
You hold your own standard
You do not need to be managed to hit the bar. You set the bar for yourself, and it is higher than most people would set it for you.
WHAT WE’RE NOT LOOKING FOR
We will not hire someone who:
– Waits for a ticket before acting on something they’ve already noticed
– Draws a hard line between ‘technical’ and ‘how things look and feel’
– Needs to be chased to follow through
– Treats the aesthetic environment as someone else’s problem
EXPERIENCE & SKILLS
You don’t need to arrive with expertise in every area. But we need a solid baseline and the hunger to fill the gaps.
Required
– Proven maintenance background covering plumbing, HVAC, and building systems
– Comfort with fault diagnosis and contractor management
– Strong organisational skills: scheduling, documentation, proactive planning
– High personal standard for cleanliness, presentation, and detail
Desirable
– Experience with pool, spa, or sauna systems and water chemistry
– Electrical literacy (not required to be a licensed electrician)
– Any background in hospitality, wellness, or experience-led environments
REPORTING STRUCTURE
The Maintenance Manager reports directly to the General Manager and works collaboratively with the President, CEO, creative leadership, floor leadership, lounge leadership, and external contractors and technical specialists.
THE TEST WE APPLY TO EVERY CANDIDATE
Would we trust this person to be the last line of defence between a technical failure and a guest’s experience — without being asked, without being watched, at 6am on a Tuesday? If the answer isn’t an immediate yes, we keep looking.
To apply
Send your resume and a short note telling us about a time you fixed something nobody asked you to fix. What made you notice it, and what did you do about it? We’re not looking for a cover letter. We’re looking for a story.
Applications to [email protected]
Pay: $80,000.00-$105,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Application question(s):
- Send a short note telling us about a time you fixed something nobody asked you to fix. What made you notice it, and what did you do about it? We’re not looking for a cover letter. We’re looking for a story.
Work Location: In person
