Customer Service Coordinator
We are hiring! Grip -Rite Carpet Accessories is looking for someone to join our office team in our manufacturing plant.
We are seeking a highly organized, customer-focused individual to join our team as a Customer Service Coordinator. This position is ideal for someone who enjoys working with customers, has excellent communication skills, and thrives in a fast-paced manufacturing environment.
Key Responsibilities
Receive and process customer orders by phone and email.
Provide outstanding customer service with every customer interaction.
Answer customer inquiries regarding products, pricing, availability, and order status.
Verify inventory levels and product availability.
Coordinate with the production department when products are not in stock to determine
production schedules and expected completion dates.
Maintain regular communication with customers regarding order progress, timelines, and
delivery expectations.
Prepare and process customer invoices accurately and efficiently.
Perform data entry and maintain accurate customer and order records.
Work collaboratively with the production and warehouse team to ensure orders are fulfilled accurately and on time.
Qualifications
Full professional fluency in English is required, including the ability to communicate clearly and professionally by phone and email.
Exceptional customer service and interpersonal skills.
Professional, friendly, and confident telephone manner.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple priorities.
High attention to detail and accuracy.
Comfortable using computers and common office software (Microsoft Office, email) and a willingness to learn inventory software.
Experience in customer service, office administration, or order processing is preferred.
Experience working in a manufacturing or production environment is considered a strong asset.
What We Offer
Regular hours – Monday to Friday with no weekends.
Wage rate of $20-$24 depending on experience.
Benefits after three months
A supportive and collaborative team environment.
Stable, full-time employment.
Opportunities to learn and grow within the company.
If you are a customer-focused professional who enjoys solving problems, coordinating with multiple employees, and providing exceptional service, we encourage you to apply. Please submit your resume along with a brief cover letter outlining your experience.
Pay: $20.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
