Bring your customer service and general office administration skills to this role with Fort William Historical Park (FWHP), where you will provide a range of clerical and admission support services to FWHP operations.
Please note: This position requires the successful candidate to have availability to work evenings and on weekends, and flexibility to work extra hours as required.
In this role, you will:
- provide group leadership and training to admissions staff
- act as point of contact for visitors with concerns about front-line service while monitoring the activities of admissions staff
- coordinate visitor admissions processing and walk-up ticket sales and oversee admissions for all individual and groups
- operate cash registers, maintain cash float, and reconcile daily sales by preparing cash out reports
- provide statistical reporting and coordinate visitor surveys
- prepare for group arrivals by coordinating with other departments
- answer general inquiries regarding programs, services and up-coming events at FWHP
Note: Fort William Historical Park is a 7-day a week, 24-hour operation. Position may be required to attend off-hour programs, work holidays and weekends.
- You must have a valid Class G Ontario Driver's Licence
- You can use your analytical skills to reconcile daily sales by preparing cash out reports, and explaining cash overages and shortages.
- You are able to resolve customer complaints by determining an acceptable solution.
- You can respond to a variety of unexpected visitor care issues.
- You possess group leadership skills to train and guide seasonal staff.
- You have proven interpersonal, communication, and customer service skills to respond to inquiries from external and internal clients, using tact and diplomacy.
You have:
- administrative skills to assist with the processing of admissions and statistical reporting.
- the ability to obtain knowledge of FWHP administrative procedures and guidelines to perform clerical/typing services.
You have:
- the ability to gain knowledge of FWHP programs, events, promotions, projects, policies and procedures.
- knowledge of retail sales operations, cash handling, processes and financial reporting; and reconciliation procedures to prepare statistical reports.
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
